Customer reviews from webroot.com
Webroot - SecureAnywhere Complete - 5 Devices - 1-Year Subscription [Digital]
Average customer rating
4.3
(3,749 Reviews)
Rating breakdown 3,749 reviews
5 Stars
2,666
4 Stars
415
3 Stars
225
2 Stars
106
1 Star
337
69%of customers recommend this product.
(
426 out of
620)
Customer Reviews for Webroot - SecureAnywhere Complete - 5 Devices - 1-Year Subscription [Digital]
Customer Rating
5
The Best Computer Virus and Malware Protection Available
on October 20, 2017
Posted by: Nikonman
Webroot products are the best products available on the market today. They provide the highest level of computer internet security and protection. I have tried other virus programs in the past however once I discovered Webroot there is absolutely so comparable products out there. Not only are your computers secure; the speed in which this software scans your entire computer is unsurpassed. There are many options and preferences also. I have been using computers for over 20 years and Webroot products are simply the best.
Written by a customer while visiting webroot.com
Customer Rating
2
Not sure it's doing it's job
on November 5, 2017
Posted by: HoJo
No evidence of anything that has been found or blocked
Response from webroot.comBy Josh P., Online, November 7, 2017
Often, scans find no results simply because there is nothing to find. Your system is clean!
We understand your concerns. We've opened a support ticket for you so our Team can perform a manual review of your System as well as address any additional concerns you may have.
Warm Regards,
Josh P.
Digital Care Coordinator
SocialCare@Webroot.com
We understand your concerns. We've opened a support ticket for you so our Team can perform a manual review of your System as well as address any additional concerns you may have.
Warm Regards,
Josh P.
Digital Care Coordinator
SocialCare@Webroot.com
Written by a customer while visiting webroot.com
Customer Rating
3
Hmmm
on November 10, 2017
Posted by: cynicalskeptic
So here's the thing. I have no idea what level of risk there is or how well this product actually works. I don't even know if they are the ones who launch all the hack attacks to create a market for this product. I always go back and forth before renewing. AT the end of the day, I sort of feel pressured into reluctantly signing up (what if I didn't and something bad happened). Anyway, that's my story
Response from webroot.comBy Josh P., Online, November 14, 2017
Thanks for sharing your feedback with us!
We take your concerns very seriously. We've gone ahead and created a support case on your behalf with the Team to make sure you get the help you need.
Warm Regards,
Josh P.
Digital Care Coordinator
We take your concerns very seriously. We've gone ahead and created a support case on your behalf with the Team to make sure you get the help you need.
Warm Regards,
Josh P.
Digital Care Coordinator
Written by a customer while visiting webroot.com
Customer Rating
3
Uninstall
on December 4, 2017
Posted by: Burandt80
So my Webroot AV was acting really silly and I tried to unistall so I can reinstall it. However when I went into my control panel the Webroot Icon was gone and now I cant uninstall it. Not sure whats going on i even tried in safemode and no luck. I might have to rethink about this brand. I have never had any issues until now. Very disappointing
Response from webroot.comBy Josh P., Online, December 5, 2017
Thank you for bringing your issue to our attention!
We've created a support ticket for you so our Team can ensure your issue is resolved in a timer manner. We sincerely appreciate your Patience.
Kind Regards,
Josh P.
Digital Care Coordinator
We've created a support ticket for you so our Team can ensure your issue is resolved in a timer manner. We sincerely appreciate your Patience.
Kind Regards,
Josh P.
Digital Care Coordinator
Written by a customer while visiting webroot.com
Customer Rating
3
Computer illiterate user
on December 4, 2017
Posted by: ArkieGranny
I can't say much other than that as a 78 year old I really don't know how to get around, see, or understand if my computer is well protected. Old fashioned, I would like to be able to easily and readily pull up and see the program.
Response from webroot.comBy Josh P., Online, December 5, 2017
We completely understand your concerns and always strive to ensure you receive the best experience possible.
We've opened a support case for you with our Team. They'll be reaching out to you shortly to ensure this is addressed.
Kind Regards,
Josh P.
Digital Care Coordinator
We've opened a support case for you with our Team. They'll be reaching out to you shortly to ensure this is addressed.
Kind Regards,
Josh P.
Digital Care Coordinator
Written by a customer while visiting webroot.com
Customer Rating
5
Best yet
on December 13, 2017
Posted by: oldgirl
Works without me being aware that it is.
Written by a customer while visiting webroot.com
Customer Rating
5
Webroot is Amazing
on December 14, 2017
Posted by: MaryJane
I just purchased webroot, and like the title says... I like that I can see my computer being protected! I recommended it to my dad, and he loves it too!
Written by a customer while visiting webroot.com
Customer Rating
4
God product : but doesn't reward multi liscence users enough
on December 14, 2017
Posted by: Dean
I love the WebRoot antivirus software and Ipurchased it again for the 6th straight year again. In fact I bought a 5-license package and a 3-license package for 3 more devices. I love the services and feel I am receiving a better product over some of the free antivirus downloads I could have opted for. However, I must say I am disappointed by the fact that the company doesn't recognize I have already purchased the 5-license pack and reduces the cost for the 3 added license [asck I bought separately.
Written by a customer while visiting webroot.com