Customer reviews from ATT.com
Samsung - Galaxy Rugby Pro 4G Cell Phone (AT&T)
Average customer rating
3.5
(45 Reviews)
Rating breakdown 45 reviews
5 Stars
20
4 Stars
7
3 Stars
4
2 Stars
5
1 Star
9
60%of customers recommend this product.
(
27 out of
45)
Customer Reviews for Samsung - Galaxy Rugby Pro 4G Cell Phone (AT&T)
Customer Rating
3
Misleading Headlines!!!!
on November 28, 2012
Posted by: cmm2452
Its a cool looking and operating phone, no issues there.
PROBLEM is the title and description are very misleading. "military grade", shock proof, etc. This is NOT a job phone like it states. I work in a rough environment, the military. This phone needs a hard protective case for the abuse, not even abuse, just a simple drop. Trust me on this one, I dont have a inch of profit to earn from this. If you buy this, get a case.
Personally, get a better samsung phone!!!
Pros: cool operating, samsung galaxy, easy to use
Cons: not meant for abuse, misleading ads
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Customer Rating
1
Not Durable
on July 24, 2013
Posted by: billygoat58
from Cleveland, OH, USA
Terribly disappointed with this phone. Dropped it once and...it broke!...most durable phone my foot! Couple that with Samsung's 'logic' (or lack thereof) and you have one small piece of garbage; will be the last Samsung product for me. My two-year old HTC Desire was far superior.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Customer Rating
4
Tested whether it's waterproof
on June 5, 2013
Posted by: anupam
from San Francisco, CA, USA
Decided to test whether it's waterproof and wiped it with the wet towel. Everything was tightly closed. Then I opened the phone and found a couple of wet areas inside it, one was just about 2 mm from the battery.
Now I am thinking of if it's really waterproof or not. What would happen if I used more water for testing? If the battery got wet, would the phone survive the experiment? I purchased it specially for the rugged use under the rain and water dust conditions, but now I doubt it is THAT waterproof.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
2
Bulky and slow for the times
on July 10, 2013
Posted by: Painter1982
from Lawrence, KS, USA
I'm now on my second replacement phone. As the phone would shut down for no reason and everything I download ended up on my husbands phone. I felt like and had to push many times to get the keyboard to even work. Battery life barely makes it though the day. With average use. I set up different tones for my contacts without it actually working. The phone is almost twice as thick at the Samsung galaxy and is tight to fit in your pocket. The display is hard to see and if you increase brightness then be prepare to have a charger, as the phone states the screen is what is using up the battery. I even put on my trend Micro Titanium security with no change. Disappointed.
Pros: easy use
Cons: bulky, slow, gliches
No, I would not recommend this to a friend.
Response from ATT.comBy Robert, Social Media , August 13, 2013
Hello,
I’m with AT&T and I’m sorry to hear about this. We will be happy to research this inquiry for you. If you like, you can e-mail your account and contact information to ATTCustomerCare@att.com and I can review this for you. My normal working hours are 830am to 530pm EST M-F. Thanks, Robert G AT&T Social Media Manager.
I’m with AT&T and I’m sorry to hear about this. We will be happy to research this inquiry for you. If you like, you can e-mail your account and contact information to ATTCustomerCare@att.com and I can review this for you. My normal working hours are 830am to 530pm EST M-F. Thanks, Robert G AT&T Social Media Manager.
Written by a customer while visiting ATT.com
Customer Rating
2
on June 26, 2013
Posted by: beejayb
from Long Beach, MS, USA
Phone is awful...have had to replace 3 times in 2 months..calibration keeps messing up and EVERYONE says I sound like I am in a box
No, I would not recommend this to a friend.
Response from ATT.comBy Robert, Social Media , November 27, 2013
Hello,
I’m with AT&T and I’m sorry to hear about this. We will be happy to research this inquiry for you. If you like, you can e-mail your account and contact information to ATTCustomerCare@att.com and I can review this for you. My normal working hours are 830am to 530pm EST M-F. Thanks, Robert G AT&T Social Media Manager.
I’m with AT&T and I’m sorry to hear about this. We will be happy to research this inquiry for you. If you like, you can e-mail your account and contact information to ATTCustomerCare@att.com and I can review this for you. My normal working hours are 830am to 530pm EST M-F. Thanks, Robert G AT&T Social Media Manager.
Written by a customer while visiting ATT.com
Customer Rating
1
Not worth it
on December 13, 2014
Posted by: Eddie of SW MI
from Michigan
Gender:Male
I've been using cell phones for work the last 16 years. This has to be the worst phone I've used based on available technology for a given time period. In order to get the battery to last a full work day, I stopped or deleted all the apps I could. Standby time with no usage was maybe 24 hours. Make a few calls and texts and I was lucky to get 12 hours without a charge. The last straw was when the back cover warped, exposing everything to the elements. I work for a contractor, and need a reliable phone. This is not it.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Customer Rating
3
Not so rugged.
on February 3, 2013
Posted by: jCap
from Reno, NV, USA
On the second day I accidently dropped phone while removing from pants pocket (under 3 ft. fall) and the screen cracked. My Tundra is more durable and easier to use, needed a rugged smart phone to process credit cards.
No, I would not recommend this to a friend.
Response from ATT.comBy Robert , Social Media , February 12, 2013
Hello,
I’m with AT&T and I’m sorry to hear about this. We will be happy to research this inquiry for you. If you like, you can e-mail your account and contact information to ATTCustomerCare@att.com and I can review this for you. My normal working hours are 830am to 530pm EST M-F. Thanks, Robert G AT&T Social Media Manager.
I’m with AT&T and I’m sorry to hear about this. We will be happy to research this inquiry for you. If you like, you can e-mail your account and contact information to ATTCustomerCare@att.com and I can review this for you. My normal working hours are 830am to 530pm EST M-F. Thanks, Robert G AT&T Social Media Manager.
Written by a customer while visiting ATT.com
Customer Rating
1
Not up to expectations, really slow procesor.
on March 16, 2014
Posted by: CDSam
I got this phone thinking that it was all that they promessed, but it is not even close.It is a really slow procesor, and it lasted for about a month. All the hipe about water proof is just a that "hipe". It is not worrth it.
Cons: slow procesor, not water proof
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com