Customer reviews from tefal.com
T-Fal - Signature Total 12-1/2" Fry Pan - Black
Average customer rating
3
(13 Reviews)
Rating breakdown 13 reviews
5 Stars
4
4 Stars
1
3 Stars
3
2 Stars
1
1 Star
4
58%of customers recommend this product.
(
7 out of
12)
Customer Reviews for T-Fal - Signature Total 12-1/2" Fry Pan - Black
Customer Rating
3
its so so
on May 14, 2020
Posted by: Don 60
from ont canada
Gender:Male
there is a trick to this fry pan do not submerge it in water after cooking let the pan cool down first,I've had mine for a year now I threw it out,better than 6 months for feet fry pan.. thanks.. Don from sudbury ont..
I would recommend this to a friend!
Written by a customer while visiting tefal.com
Customer Rating
1
Should I return it?
on March 20, 2022
Posted by: MsDale
Gender:Female
I've used my new 12.5 inch skillet twice and the so-called thermo-spot never changed. Unless I find some guidance on this I'll be returning it. Did I buy a dud?
No, I would not recommend this to a friend.
Response from tefal.comBy Stacey, March 22, 2022
Hello MsDale,
Thank you for your review and for sharing your experience. We are very sorry to learn you are having some troubles with the ThermoSpot technology on your pan. When your pan reaches the optimal temperature and has properly heated the ThermoSpot should turn to a solid red circle. If this is not being reflected in your experience, we would like to kindly request that you please contact our customer service team directly through our website at t-falusa.com/consumer-services/contact-us-m or by phone at 1-800-395-8325. We sincerely apologize for the inconvenience, and we hope this helps!
Thank you for your review and for sharing your experience. We are very sorry to learn you are having some troubles with the ThermoSpot technology on your pan. When your pan reaches the optimal temperature and has properly heated the ThermoSpot should turn to a solid red circle. If this is not being reflected in your experience, we would like to kindly request that you please contact our customer service team directly through our website at t-falusa.com/consumer-services/contact-us-m or by phone at 1-800-395-8325. We sincerely apologize for the inconvenience, and we hope this helps!
Written by a customer while visiting tefal.com
Customer Rating
2
Terrible pan
on April 9, 2022
Posted by: Jim225
from U.p. Michigan
Gender:Male
I purchased this pan 2 weeks ago. I’ve only used it about 5 times. I have never used anything other than wood or plastic cookwear. The coating on the red center is coming apart. The pan has performed well, as all new pans do. But the coating coming off already is completely unexceptable.
No, I would not recommend this to a friend.
Response from tefal.comBy Stacey, April 11, 2022
Hello Jim225,
We are very sorry to hear you are having some troubles with your fry pan. We completely understand your concern here, and we would like to hear more about your experience so we can assist you further. Please contact our customer service team directly through our website at t-falusa.com/consumer-services/contact-us-m or by phone at 1-800-395-8325. We sincerely apologize for the inconvenience, and we look forward to assisting you!
We are very sorry to hear you are having some troubles with your fry pan. We completely understand your concern here, and we would like to hear more about your experience so we can assist you further. Please contact our customer service team directly through our website at t-falusa.com/consumer-services/contact-us-m or by phone at 1-800-395-8325. We sincerely apologize for the inconvenience, and we look forward to assisting you!
Written by a customer while visiting tefal.com
Customer Rating
1
Doesn't last
on October 7, 2022
Posted by: Mikky
from Texas
Gender:Female
I use this pan fairly regularly for about 10 months and the cooking surface is already degrading. I only wash by hand and never use metal utensils on it. I can only imagine how quickly it would've degraded if I had. There's speckles all over the surface so I guess the pan is done for. Which is really disappointing because it performed so well that I bought one as a present for someone.
No, I would not recommend this to a friend.
Written by a customer while visiting tefal.com
Customer Rating
3
EXTERIOR FINISH
on October 23, 2022
Posted by: Jbwills
from Ocean Isle Beach NC
Gender:Female
Just received my skillet and used for the first time. After hand washing and drying, noticed the the exterior finish is flaking off. My 7 year older skillet did not do this. Assuming the Quality of this product is not as good.
I would recommend this to a friend!
Response from tefal.comBy Stacey, October 24, 2022
Hello Jbwills,
Thank you for your review and for informing us about your experience. We are very sorry to hear your cookware is not performing the way it is expected. We would like to learn more about your experience and try to assist you further. Please contact our T-fal Customer Service Team directly through our website at t-falusa.com/consumer-services/contact-us-m or by phone at 1-800-395-8325. We sincerely apologize, and we look forward to hearing from you!
Thank you for your review and for informing us about your experience. We are very sorry to hear your cookware is not performing the way it is expected. We would like to learn more about your experience and try to assist you further. Please contact our T-fal Customer Service Team directly through our website at t-falusa.com/consumer-services/contact-us-m or by phone at 1-800-395-8325. We sincerely apologize, and we look forward to hearing from you!
Written by a customer while visiting tefal.com