Customer reviews from whirlpool.com
Whirlpool - Gold 24.5 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - White Ice
Average customer rating
4
(189 Reviews)
Rating breakdown 189 reviews
5 Stars
88
4 Stars
51
3 Stars
22
2 Stars
12
1 Star
16
76%of customers recommend this product.
(
142 out of
188)
Customer Reviews for Whirlpool - Gold 24.5 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - White Ice
Customer Rating
5
Great refrigerator
on January 27, 2015
Posted by: Peanut0850
from Cleveland, OH, United States
I bought this refrigerator early December when my other one died. I had been looking to replace it earlier in the year. I had a space constraint. I love the brightness & the ability to put larger items (milk) in the door. I also like the ice maker in the door of the freezer which opens more space for frozen foods.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
What a headache
on February 4, 2019
Posted by: Appliance rookie
from Florida
Gender:Male
I had this refrigerator for 4 years, for the last year or so the water dispenser didn’t work 100% of the time. It was like a game, is it going to dispense or not. I was told it was the water filter so I purchase the recommended brand it would work then stop again. It would freeze food in the refrigerator size, no the vents are not blocked. Now the drip pan overflows all over the floor. I’m not willing to call repairman and spend good money after bad. Guess what if I buy a new one in the next week or so, it will not be a whirlpool.
No, I would not recommend this to a friend.
Response from whirlpool.comBy wilsoae, social care, February 6, 2019
We're sorry to hear about the water dispenser not working in the Refrigerator, Appliance rookie. We would be glad to review the problem with you. We ask that you email us at Whirlpool_reviews@Whirlpool.com with the model and serial number as well as your contact information (street address and best contact telephone number) and the Review ID. We also ask that you provide us with a brief description of the problem. Thank you for the review!
Whirlpool® Social Care Team
Whirlpool® Social Care Team
Written by a customer while visiting whirlpool.com
Customer Rating
3
Ice maker is a nightmare
on May 8, 2019
Posted by: Dennis 23
from Kansas City
Gender:Male
We’ve had this since 2013 and it has mostly performed to expectations. With that said, I don’t think I would recommend to any friends or purchase another Whirlpool refrigerator. The ice maker makes ice about 2 hours a month. I have defrosted the line several times and the maker works for about 3 hours. Seems crazy that the line would continue to freeze! Also seems crazy that I would have to defrost the line daily just to get ice.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Major Ice Maker Disappointment
on August 9, 2019
Posted by: Opie50
from Williamsburg, VA
Gender:Female
We have owned this model for six years, Model WRS965CIAM00. The ice trays from time to time overflow and the water doesn't shut off unless I depress the lever for the water on the outside of the door. Technicians have replaced everything they can think of replacing. Some parts twice. The last part changed at the base of the ice maker on the door stopped the issue for over a year until today when the same old issue happened. Luckily I was home to stop the water flow. Of course the extended warranty has expired. We are totally disappointed and tired of shutting the ice maker off when we are not in the same room to keep the water from flooding our house.
No, I would not recommend this to a friend.
Response from whirlpool.comBy bristsn, Social Care Team, August 12, 2019
Hey Opie50, we value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great product!
on July 2, 2016
Posted by: Anonymous
from Matthews NC
[This review was collected as part of a promotion.] I bought a month ago and so far I am pleased. I am a whirlpool fan, the appliances last a long time!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Counter depth
on September 22, 2014
Posted by: Userface
from MD
I really like the refrigerator, but I wish there was more space.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Lot's of room; excellent lighting; stylish; somewhat noisey.
on May 27, 2013
Posted by: wooj
from Undisclosed
We like how stylish this refrigerator is, in particular the excellent lighting when you open the doors. Both refrigerator and freezer are very roomy and we have a "counter depth" model. Lots of nice features: easy to set temps; ice selection; calibrate the amount ( in oz.) of water being dispensed. Only problem is the noise level. You can really here the compressor and the water refill is particularly noisy.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
I think it's okay.
on September 8, 2014
Posted by: Kathy22775
from Michigan, United States
I think the fridge is okay. The shelf under the wine rack could be lower, it doesn't fit much. The directions/manual or poor. I am sure I can do more with the fridge than I am currently doing, but the manual does not explain things very well. For example, the water from the door is warm, I want it cold. Can I change that? I don't know.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com