Customer reviews from webroot.com
Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Average customer rating
4.3
(5,461 Reviews)
Rating breakdown 5,461 reviews
5 Stars
3,874
4 Stars
672
3 Stars
282
2 Stars
154
1 Star
479
78%of customers recommend this product.
(
352 out of
452)
Customer Reviews for Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Customer Rating
3
Has functionality issues.
on May 24, 2021
Posted by: BN48009
I installed the software and every time I start up my computer a Webroot window pops up and asks me it can make changes to my hard drive. I thought that maybe there was an install issue so I wanted to uninstall it and reinstall it. That was a nightmare because despite my having administrator rights the software kept telling me I could not uninstall it because I was not an administrator. I finally was able to uninstall the software and reinstall it. Unfortunately the issue remains, every time I start up my computer a Webroot window pops up and asks me it can make changes to my hard drive. Apparently I have to live with this until my subscription runs out and I can get another antivirus program.
Written by a customer while visiting webroot.com
Customer Rating
1
Not worth the Trouble
on May 31, 2021
Posted by: Sly tx
Constantly Freezes as it continues to Loose the Connection!
A Pain In the Backside!
I will not subscribe to this Lousy Service Again!
I do Not Recommend This Product & Gave It an Unlikely Score!
A Zero Score! Definitely Not a TEN, which I Could Not Change!
A Pain In the Backside!
I will not subscribe to this Lousy Service Again!
I do Not Recommend This Product & Gave It an Unlikely Score!
A Zero Score! Definitely Not a TEN, which I Could Not Change!
Written by a customer while visiting webroot.com
Customer Rating
1
WAY OUTDATED Updates
on July 7, 2021
Posted by: eaglegrad16
from Michigan
Gender:Female
Geek Squad sent me the install link as a courtesy for the purchase of my new HP desktop. Well most of the "updates" are from 2016-2018. Sorry Chuck, but this is June 2021 so they are not current protection. I am not trusting outdated security software to protect my pricey investment.
No, I would not recommend this to a friend.
Quality
1
Value
1
Written by a customer while visiting webroot.com
Posted by: bdude201
from IL
Gender:Male
Verified Purchase:Yes
It keeps asking me to allow webroot to make changes to my computer every time I start my computer.
Quality
3
Value
4
Written by a customer while visiting webroot.com
Posted by: Pretty Good Broker
Verified Purchase:Yes
McAfee kept sending me popups telling me that my data had been compromised. I kept dismissing the popups and they kept coming back. Started thinking it was a virus, so ... I ordered Webroot and I do not have McAfee crap popping up. Too bad I can't use Webroot to locate whoever is responsible for this intrusion so I could go tear out their throats.
Written by a customer while visiting webroot.com
Customer Rating
1
You send the same emails over and over again
on October 15, 2022
Posted by: Bluerealm
Verified Purchase:Yes
Why do you keep sending me rating emails. Now you get a one star. I already gave you my ratings.
Response from webroot.comBy Community, October 18, 2022
Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Posted by: Iteach
I use an older laptop and webroot seems to keep it running well.
Written by a customer while visiting webroot.com
Customer Rating
1
Doesnt work
on August 6, 2024
Posted by: Mtpp
Gender:Male
I just downloaxed tjis app and im getting virus alert still
Its didnt work
Its didnt work
No, I would not recommend this to a friend.
Quality
1
Value
1
Response from webroot.comBy Webroot Customer Support, August 9, 2024
Thank you for submitting your rating. It looks like your experience with Webroot fell short of expectations and we are sorry for this. To address any issues you may have encountered, please visit https://answers.webroot.com. We appreciate your patience and look forward to assisting you.
Written by a customer while visiting webroot.com