Customer reviews from webroot.com
Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Average customer rating
4.3
(5,461 Reviews)
Rating breakdown 5,461 reviews
5 Stars
3,874
4 Stars
672
3 Stars
282
2 Stars
154
1 Star
479
78%of customers recommend this product.
(
352 out of
452)
Customer Reviews for Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Posted by: Stephen G
Verified Purchase:Yes
Love this product. Not a resourse hog. Sits quietly in the background. Extremely thorough.
I would recommend this to a friend!
Written by a customer while visiting webroot.com
Posted by: Mr G
Verified Purchase:Yes
Solid anti-virus with anti malware. Been using them for years.
I would recommend this to a friend!
Quality
4
Value
4
Response from webroot.comBy The Webroot Team, December 23, 2024
Thanks for the review! We are pleased to hear you're so happy with our internet security software.
Written by a customer while visiting webroot.com
Customer Rating
2
Confusing renewal process
on September 11, 2017
Posted by: rex1
Received a notice that my WebRoot service has expired. Went on-line immediately to download a renewal. Found the process to be very complicated. If I had read the directions more carefully, I would have found the download directions buried further down the text.. Several days later, I received a disc to download the product. It failed to work. I then noticed that my subscription was still for 43 days, not expired as I was notified previously. Then about a week later, I received another notice that I can now download the product. Following the instructions, I was able to complete the process after several tries. I doubt that I will renew again when this subscription expires.
Response from webroot.comBy Josh P., Online, September 12, 2017
Thanks for letting us hear your feedback!
We've created a case on your behalf with our Support Team to ensure that any confusion can be cleared up. We greatly appreciate your time.
Best Regards,
Josh P.
Digital Care Coordinator
We've created a case on your behalf with our Support Team to ensure that any confusion can be cleared up. We greatly appreciate your time.
Best Regards,
Josh P.
Digital Care Coordinator
Written by a customer while visiting webroot.com
Customer Rating
1
Interferes with other programs
on July 31, 2020
Posted by: Mad Mama
Every since downloading Webroot, my email has been slower than a snail. It takes forever to open up email. And I can't pay bills online thru my bank site. I am not happy at all with Webroot. I will not renew. In fact, I am planning on taking if off of my computer ASAP.
Response from webroot.comBy Community, August 3, 2020
Before deleting Webroot, please reach out to our support team - I'm sure they'll be able to help you! http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
1
not sure
on December 1, 2020
Posted by: poppy1
my computer was hacked shortly after secureanywhere was installed on my computer
Written by a customer while visiting webroot.com
Customer Rating
3
Frustrated
on January 3, 2021
Posted by: Thombug
I have enjoyed my webroot protection, however, when I signed in, I was asked to do 2step authentication. This has been nothing but a hassle. I need to get in to secure another device. NO luck so far. Hope to speak to a rep soon.
Written by a customer while visiting webroot.com
Customer Rating
1
Very heavy for my pc
on November 9, 2021
Posted by: Savvakas
I have i9 2nd generation and my gaming laptop was extremely slow with this product very disappointed.
Written by a customer while visiting webroot.com
Customer Rating
1
Disappointed
on November 19, 2021
Posted by: Amyko
Yes, I paid to renew, however, I have not been successful in activating this service. Yes, I made contact for assistance and I thought I followed it. I’m guessing you don’t give refunds
Written by a customer while visiting webroot.com