Customer reviews from webroot.com
Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Average customer rating
4.3
(5,292 Reviews)
Rating breakdown 5,292 reviews
5 Stars
3,737
4 Stars
658
3 Stars
275
2 Stars
151
1 Star
471
78%of customers recommend this product.
(
334 out of
430)
Customer Reviews for Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Customer Rating
3
Frustrated
on January 3, 2021
Posted by: Thombug
I have enjoyed my webroot protection, however, when I signed in, I was asked to do 2step authentication. This has been nothing but a hassle. I need to get in to secure another device. NO luck so far. Hope to speak to a rep soon.
Written by a customer while visiting webroot.com
Customer Rating
1
Very heavy for my pc
on November 9, 2021
Posted by: Savvakas
I have i9 2nd generation and my gaming laptop was extremely slow with this product very disappointed.
Written by a customer while visiting webroot.com
Customer Rating
1
Disappointed
on November 19, 2021
Posted by: Amyko
Yes, I paid to renew, however, I have not been successful in activating this service. Yes, I made contact for assistance and I thought I followed it. I’m guessing you don’t give refunds
Written by a customer while visiting webroot.com
Customer Rating
1
Worst protection ever
on January 3, 2022
Posted by: Guicho
Bought your service and my laptop died. Purchased new laptop but your service cannot be transferred to my new laptop. Grrrr.
Response from webroot.comBy TylerM, Webroot, February 1, 2022
We should absolutely be able to transfer your subscription to your new computer. As long as you know your keycode it should be pretty simple. When you open the interface and click on the "my account" cog wheel on the bottom right does it show the keycode that you just purchased? If not all you need to do is copy it in there and it will activate.
We're more than happy to help you with this by reaching out to our free support through a ticket or over the phone.
https://www.webroot.com/us/en/support/contact
Thanks!
We're more than happy to help you with this by reaching out to our free support through a ticket or over the phone.
https://www.webroot.com/us/en/support/contact
Thanks!
Written by a customer while visiting webroot.com
Posted by: Sam 64
from louisiana
Gender:Female
I BROUGHT IT A MONTH A GO SO GLAD I DID SO I CAN KEEP US SAFE
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting webroot.com
Posted by: Anonymous
Verified Purchase:Yes
Webroot used automatic renewal to keep me as a customer. Beware, once in a product like this you might find it difficult to get out.
No, I would not recommend this to a friend.
Quality
1
Value
1
Written by a customer while visiting webroot.com
Posted by: Gerald the second
from california
Gender:Male
Verified Purchase:Yes
I did not renew my subscription You kept trying to sell me more products the program locked up and i exited. then I choose another product that allowed me to finish the purchase
No, I would not recommend this to a friend.
Quality
1
Value
1
Written by a customer while visiting webroot.com
Posted by: Bonnie 052
from PA
Gender:Female
Verified Purchase:Yes
I love Webroot always scanning and checking my computer, I feel safe knowing I have Webroot. I would recommend it to anyone who need to feel secure on their devices. And I love how they have the automatic renewal every year, makes my life so much easier
I would recommend this to a friend!
Quality
5
Value
5
Response from webroot.comBy The Webroot Team, January 31, 2025
So glad to hear you had a great experience with our internet security software. On behalf of our entire team, thank you!
Written by a customer while visiting webroot.com