Customer reviews from webroot.com
Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Average customer rating
4.3
(5,292 Reviews)
Rating breakdown 5,292 reviews
5 Stars
3,737
4 Stars
658
3 Stars
275
2 Stars
151
1 Star
471
78%of customers recommend this product.
(
334 out of
430)
Customer Reviews for Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Posted by: PKess
from GR, MI
Verified Purchase:Yes
I have used for years. Just installed on new computer.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting webroot.com
Posted by: harshbutfair51
Same as ever: unintrusive, effective and well-supported
Written by a customer while visiting webroot.com
Posted by: nutgolf
I feel confident I am "safe" using my device with Webroot which is reassuring especially given the increasing danger of vulture scammers and hackers especially when large companies lose customers details and identity when hacked, not expensive but works
Written by a customer while visiting webroot.com
Posted by: Jon Paul
from Apple Valley California
Gender:Male
Verified Purchase:Yes
I love how Webroot uses the cloud to store all of the virus's so I don't have to download new viruses everyday like Norton does... It keeps my computer safe and doesn't take up too many resources... I am grateful for Webroot's protection...
I would recommend this to a friend!
Quality
5
Value
5
Response from webroot.comBy The Webroot Team, January 31, 2025
Thanks for the 5-star rating! Great to see you are satisfied with Webroot Antivirus!
Written by a customer while visiting webroot.com
Posted by: The Wog
Verified Purchase:Yes
With my other program I had i had to ask it to check my phone for problems. Now I never worry, it is on 24/7
I would recommend this to a friend!
Response from webroot.comBy The Webroot Team, December 17, 2024
Thank you for your feedback. We truly value your business and look forward to serving you in the future.
Written by a customer while visiting webroot.com
Customer Rating
2
Confusing renewal process
on September 11, 2017
Posted by: rex1
Received a notice that my WebRoot service has expired. Went on-line immediately to download a renewal. Found the process to be very complicated. If I had read the directions more carefully, I would have found the download directions buried further down the text.. Several days later, I received a disc to download the product. It failed to work. I then noticed that my subscription was still for 43 days, not expired as I was notified previously. Then about a week later, I received another notice that I can now download the product. Following the instructions, I was able to complete the process after several tries. I doubt that I will renew again when this subscription expires.
Response from webroot.comBy Josh P., Online, September 12, 2017
Thanks for letting us hear your feedback!
We've created a case on your behalf with our Support Team to ensure that any confusion can be cleared up. We greatly appreciate your time.
Best Regards,
Josh P.
Digital Care Coordinator
We've created a case on your behalf with our Support Team to ensure that any confusion can be cleared up. We greatly appreciate your time.
Best Regards,
Josh P.
Digital Care Coordinator
Written by a customer while visiting webroot.com
Customer Rating
1
Interferes with other programs
on July 31, 2020
Posted by: Mad Mama
Every since downloading Webroot, my email has been slower than a snail. It takes forever to open up email. And I can't pay bills online thru my bank site. I am not happy at all with Webroot. I will not renew. In fact, I am planning on taking if off of my computer ASAP.
Response from webroot.comBy Community, August 3, 2020
Before deleting Webroot, please reach out to our support team - I'm sure they'll be able to help you! http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
1
not sure
on December 1, 2020
Posted by: poppy1
my computer was hacked shortly after secureanywhere was installed on my computer
Written by a customer while visiting webroot.com