Customer reviews from webroot.com
Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Average customer rating
4.3
(5,461 Reviews)
Rating breakdown 5,461 reviews
5 Stars
3,874
4 Stars
672
3 Stars
282
2 Stars
154
1 Star
479
78%of customers recommend this product.
(
352 out of
452)
Customer Reviews for Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Posted by: m j chat
Verified Purchase:Yes
the reason i give such a low rating because it is impossible to talk to a human being about any problem i may have i know very little about pcs i am 80 years old and would appreciate talking to a human when i have a problem.
I would recommend this to a friend!
Response from webroot.comBy Community, September 6, 2022
Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
2
Protection alright, but trouble downloading
on September 6, 2022
Posted by: Urbsbrb
This product is very difficult to download. I purchased protection for more than one computer and only one computer has been set up with it so far and I have had it for 2 months because the process is so complicated.
Response from webroot.comBy Community, September 9, 2022
1) Download Webroot on the computer using our official download page: https://www.webroot.com/us/en/home/products/wsa-installer-download
2) Open the software, click the "cog/settings" icon
3) Go to "My account"
4) Add the subscription code that you received upon purchase into the keycode field
5) Your account should now be fully active on your computer!
We're more than happy to help you with this by reaching out to our free support through a ticket or over the phone.
https://www.webroot.com/us/en/support/contact
Thanks!
2) Open the software, click the "cog/settings" icon
3) Go to "My account"
4) Add the subscription code that you received upon purchase into the keycode field
5) Your account should now be fully active on your computer!
We're more than happy to help you with this by reaching out to our free support through a ticket or over the phone.
https://www.webroot.com/us/en/support/contact
Thanks!
Written by a customer while visiting webroot.com
Customer Rating
3
Very confusing
on September 13, 2022
Posted by: Bubbe
I'm glad we have coverage, but maybe it's because I am NOT computer savvy, but I found it very difficult to understand everything. I'm not sure if I just bought anitvirus coverage or anything else. I rec'd a cd but am not sure if i need to install it or what.
Response from webroot.comBy Community, September 23, 2022
Sorry to hear you’ve had a poor experience - Please reach out to support for assistance: https://www.webroot.com/us/en/support/contact
Written by a customer while visiting webroot.com
Customer Rating
5
I feel secure anywhere with Webroot
on September 13, 2022
Posted by: Jesse D
Webroot has given me a sense of security when I visit internet sites. I scan my computer when I turn it on and move around the internet with confidence.
Written by a customer while visiting webroot.com
Customer Rating
2
Product feedback
on September 18, 2022
Posted by: Suyog
from India Mumbai
Please change webroot antivirus UI .its outdated. Why not participate in the av test and av comparative?
I would recommend this to a friend!
Response from webroot.comBy Community, September 23, 2022
Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
1
Would Still Have but Noone can bother to call
on September 20, 2022
Posted by: Rayver
Had renewal at 54 . Special for 29 so did special asked if would honor they said no so opened new canceled old auto renew.
Well still charged veven after canceled.
Have two keys on account not one works .
Called emailed messaged . Everything said to did 15 times no one would call . Please don't work with so dis trustful
Well still charged veven after canceled.
Have two keys on account not one works .
Called emailed messaged . Everything said to did 15 times no one would call . Please don't work with so dis trustful
Response from webroot.comBy Community, September 23, 2022
Thanks for reaching out to us. Please contact our Consumer Sales Team at your earliest convenience so they can assist with your product renewal or answer any related questions. Call us at: 1-866-612-4227 M-F 7am−6pm MT. Or send us an email: wr-customersales@opentext.com
Written by a customer while visiting webroot.com
Customer Rating
3
Annika
on September 27, 2022
Posted by: Annika
I payed for 3 devices, but have only got 1. Can you help me?
I have an Iphone that I would like to protect as well.
I have an Iphone that I would like to protect as well.
Response from webroot.comBy Community, October 3, 2022
Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
4
Over all satisfaction
on September 28, 2022
Posted by: Car Guy
Overall satisfied with the program, however , on one of my computers, I constantly get pop up ads for Norton and Mckafee say I have Viruses but I get clean scans from webroot.
Written by a customer while visiting webroot.com