Customer reviews from webroot.com
Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Average customer rating
4.3 out of 5
4.3
(5,288 Reviews)
Open Ratings Snapshot
Rating breakdown 5,288 reviews
5 Stars
3,733
4 Stars
658
3 Stars
275
2 Stars
151
1 Star
471
78%of customers recommend this product. 
(
332 out of 428
)
Best Buy Privacy Policy
Customer Reviews for Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Customer Rating
5 out of 5
5
No security issues ever
on November 26, 2021
Posted by: Greg C
Started using Webroot about 5 years ago and I haven’t had any internet security issues at all. No viruses or anything of that sort. If Webroot tells me there is a security concern I stay away from that site.
Written by a customer while visiting webroot.com
Customer Rating
1 out of 5
1
Didn't Renew on my Laptop
on December 15, 2021
Posted by: Lizellen
from Central Florida
Verified Purchase:Yes
Not Happy. it keep getting messages to renew when you already received my money for a year then you sent me a Disk, my laptop doesn't have a CD disk slot, i can't use it.
If i need to take other steps to have this antivirus work please send them to me.
No, I would not recommend this to a friend.
Written by a customer while visiting webroot.com
Customer Rating
4 out of 5
4
My Webroot Experience
on January 5, 2022
Posted by: Dave41
I have had Webroot now for many years, and I have always found it to give me complete protection. It is easy to use, and would recommend it to any of my friends.
Written by a customer while visiting webroot.com
Customer Rating
1 out of 5
1
Doesn't work
on January 29, 2022
Posted by: Nkm1
from Texas
Verified Purchase:Yes
There are problems with the download and the installation. It wouldn't run on the computer.
No, I would not recommend this to a friend.
Response from webroot.comBy Community, February 1, 2022
Please reach out to support for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
1 out of 5
1
Not satisfied
on February 4, 2022
Posted by: Salleeb
Verified Purchase:Yes
My laptop will not boot up beyond the welcome page since I downloaded Webroot!
Response from webroot.comBy Community, February 7, 2022
Please reach out to our support team for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
1 out of 5
1
Don't Buy
on February 18, 2022
Posted by: Dragon1620
from Colorado
Verified Purchase:Yes
Can't even log into my account. Submit a "forgot password" yet an email link never comes. Much better security software that actually responds in a timely matter
No, I would not recommend this to a friend.
Response from webroot.comBy TylerM, Webroot, February 23, 2022
Hi Dragon1620,

Sorry to hear about your account issue.

We're more than happy to help you with this by reaching out to our free support through a ticket or over the phone.
https://www.webroot.com/us/en/support/contact
Thanks!
Written by a customer while visiting webroot.com
Customer Rating
5 out of 5
5
Refund
on February 23, 2022
Posted by: Wilson
Verified Purchase:Yes
It doesn't work for my computer I have Chromebook.
Written by a customer while visiting webroot.com
Customer Rating
3 out of 5
3
Errors in my protection coverage!!!!
on March 28, 2022
Posted by: Elayne
Verified Purchase:Yes
Although I purchased a 1-device, 1-year subscription on 3/1/22, I keep getting notices that my protection is expiring today!!!
No, I would not recommend this to a friend.
Response from webroot.comBy Community, March 29, 2022
I'm sorry to hear you're getting some false notices. Please reach out to our support team for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
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