Customer reviews from webroot.com
Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Average customer rating
4.3
(5,458 Reviews)
Rating breakdown 5,458 reviews
5 Stars
3,871
4 Stars
672
3 Stars
282
2 Stars
154
1 Star
479
78%of customers recommend this product.
(
351 out of
451)
Customer Reviews for Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Posted by: Nancy Illes
Gender:Female
Verified Purchase:Yes
I hope I downloaded it right on my computer? After I did, I received a disk in the mail? I hope I don't need that, as I have a laptop, with no where to put it in? Please let me know if I'm protected, and did the right thing? Nancy Illes thank you
Quality
5
Value
5
Response from webroot.comBy Webroot Customer Support, June 4, 2024
Hi, and thank you for your positive review.
The CD is only here ot help in case you could not connect to the Internet.
To view / check your protection status, please make sure you created a Webroot MyAccount here: https://www.webroot.com/us/en/home/accounts and you have Webroot properly installed on your laptop.
If needed, most technical questions can be answered by visiting: https://answers.webroot.com.
We appreciate your patience and look forward to assisting you.
The CD is only here ot help in case you could not connect to the Internet.
To view / check your protection status, please make sure you created a Webroot MyAccount here: https://www.webroot.com/us/en/home/accounts and you have Webroot properly installed on your laptop.
If needed, most technical questions can be answered by visiting: https://answers.webroot.com.
We appreciate your patience and look forward to assisting you.
Written by a customer while visiting webroot.com
Customer Rating
5
Best protection I have experience
on May 24, 2024
Posted by: Zodiac
My WebRoot antivirus had expired. I purchased the subscription renewal. I ran WebRoot antivirus on our laptops. Some malware popped up after running the WebRoot antivirus. With WebRoot antivirus I was able to quickly remove the malware. After running windows update on both of the laptops, they both ran smoother, faster, and more efficiently. I highly recommend this product.
Written by a customer while visiting webroot.com
Customer Rating
3
?
on June 1, 2024
Posted by: Peck
I am a technical dummy. I want protection but do not know how to use your product. I don't know how to get the benefits I have paid for. Have I downloaded them correctly and what should I do with the two discs you have sent me?
Written by a customer while visiting webroot.com
Customer Rating
3
do I have Webroot?
on June 3, 2024
Posted by: rongg
I purchased Webroot at the first of April. every time I open up, it always says last scan 5 minutes ago. and there is a note that says your subscription has expired, leaving your computer at risk. makes you wonder if you are protected.
Response from webroot.comBy Webroot Customer Support, June 4, 2024
Thank you for your review.
If you already have Webroot installed, you may just need to update your keycode to get rid of the "expired subscription" message.
Please follow the steps provided in this article: https://answers.webroot.com/Webroot/ukp.aspx?vw=1&solid=2490&pid=10&fcid=&fpid=&snid=1
We appreciate your patience and look forward to assisting you.
If you already have Webroot installed, you may just need to update your keycode to get rid of the "expired subscription" message.
Please follow the steps provided in this article: https://answers.webroot.com/Webroot/ukp.aspx?vw=1&solid=2490&pid=10&fcid=&fpid=&snid=1
We appreciate your patience and look forward to assisting you.
Written by a customer while visiting webroot.com
Customer Rating
3
So far no antivirus has helped keep creeps out!!!
on June 4, 2024
Posted by: Punkin Lee
I had so many different antivirus protectors, even on my spectrum internet (we supposedly all have it) yet they get into our computers/devices!! I told the guy when he set me up online that I think despite other protection, I still have a hacker in computer. He ignored me and set me up super fast and got offline with me. So...someone was in my computer and my previous protection was expired, he just went ahead and added Webroot, so how can it help me when someone was in my computer already??? I was ignored by webroot guy and then he was gone, not real friendly either. So I have no faith in this just like spectrum, it is worthless protection, I only hope this is worth what I paid and does help some!!!?????
Written by a customer while visiting webroot.com
Customer Rating
5
need good protection
on June 7, 2024
Posted by: barba
bad things happen when you are not protected, thanks webroot
Written by a customer while visiting webroot.com
Customer Rating
5
Trusted Product
on June 9, 2024
Posted by: TJ Cigar
All the years that I've used Webroot never had an problem !
Written by a customer while visiting webroot.com
Customer Rating
5
I'm very happy with Webroot protection
on June 10, 2024
Posted by: Eve Heidi
I'm very happy with Webroot protection. I haven't had any problems at all! Thank you!
Written by a customer while visiting webroot.com