Customer reviews from webroot.com
Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Average customer rating
4.3
(5,288 Reviews)
Rating breakdown 5,288 reviews
5 Stars
3,733
4 Stars
658
3 Stars
275
2 Stars
151
1 Star
471
78%of customers recommend this product.
(
332 out of
428)
Customer Reviews for Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Customer Rating
5
The best anti-virus product on the market
on May 19, 2024
Posted by: fred2239
from Northern IL
Gender:Male
I've been using Webroot SecureAnywhere for well over 5 years and can't praise it enough. I feel secure as I am using the Internet in that it will warn me if a selection I click could be a dangerous, bogus or contaminated site. It's also not as aggravatingly intrusive with pop-up ads for other products they sell other nonsense such as Norton, McAfee et al
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting webroot.com
Customer Rating
3
My printer is disconnected
on May 23, 2024
Posted by: LcrTaxman
When I connect to web root my printer cannot see my desktop and I can no longer print and scan.
Written by a customer while visiting webroot.com
Customer Rating
2
Anonymity
on May 23, 2024
Posted by: BPBP
I like the idea of masking my online activity. However, since I have installed this new feature, it has slowed my computer down considerably, even when I am not on the Internet. I’m not pleased with that. If tech-support has any ideas how that can be rated, I would be very interested in knowing how to resolve it.
Written by a customer while visiting webroot.com
Posted by: Nancy Illes
Gender:Female
Verified Purchase:Yes
I hope I downloaded it right on my computer? After I did, I received a disk in the mail? I hope I don't need that, as I have a laptop, with no where to put it in? Please let me know if I'm protected, and did the right thing? Nancy Illes thank you
Quality
5
Value
5
Response from webroot.comBy Webroot Customer Support, June 4, 2024
Hi, and thank you for your positive review.
The CD is only here ot help in case you could not connect to the Internet.
To view / check your protection status, please make sure you created a Webroot MyAccount here: https://www.webroot.com/us/en/home/accounts and you have Webroot properly installed on your laptop.
If needed, most technical questions can be answered by visiting: https://answers.webroot.com.
We appreciate your patience and look forward to assisting you.
The CD is only here ot help in case you could not connect to the Internet.
To view / check your protection status, please make sure you created a Webroot MyAccount here: https://www.webroot.com/us/en/home/accounts and you have Webroot properly installed on your laptop.
If needed, most technical questions can be answered by visiting: https://answers.webroot.com.
We appreciate your patience and look forward to assisting you.
Written by a customer while visiting webroot.com
Customer Rating
5
Best protection I have experience
on May 24, 2024
Posted by: Zodiac
My WebRoot antivirus had expired. I purchased the subscription renewal. I ran WebRoot antivirus on our laptops. Some malware popped up after running the WebRoot antivirus. With WebRoot antivirus I was able to quickly remove the malware. After running windows update on both of the laptops, they both ran smoother, faster, and more efficiently. I highly recommend this product.
Written by a customer while visiting webroot.com
Customer Rating
3
?
on June 1, 2024
Posted by: Peck
I am a technical dummy. I want protection but do not know how to use your product. I don't know how to get the benefits I have paid for. Have I downloaded them correctly and what should I do with the two discs you have sent me?
Written by a customer while visiting webroot.com
Customer Rating
3
do I have Webroot?
on June 3, 2024
Posted by: rongg
I purchased Webroot at the first of April. every time I open up, it always says last scan 5 minutes ago. and there is a note that says your subscription has expired, leaving your computer at risk. makes you wonder if you are protected.
Response from webroot.comBy Webroot Customer Support, June 4, 2024
Thank you for your review.
If you already have Webroot installed, you may just need to update your keycode to get rid of the "expired subscription" message.
Please follow the steps provided in this article: https://answers.webroot.com/Webroot/ukp.aspx?vw=1&solid=2490&pid=10&fcid=&fpid=&snid=1
We appreciate your patience and look forward to assisting you.
If you already have Webroot installed, you may just need to update your keycode to get rid of the "expired subscription" message.
Please follow the steps provided in this article: https://answers.webroot.com/Webroot/ukp.aspx?vw=1&solid=2490&pid=10&fcid=&fpid=&snid=1
We appreciate your patience and look forward to assisting you.
Written by a customer while visiting webroot.com
Customer Rating
3
So far no antivirus has helped keep creeps out!!!
on June 4, 2024
Posted by: Punkin Lee
I had so many different antivirus protectors, even on my spectrum internet (we supposedly all have it) yet they get into our computers/devices!! I told the guy when he set me up online that I think despite other protection, I still have a hacker in computer. He ignored me and set me up super fast and got offline with me. So...someone was in my computer and my previous protection was expired, he just went ahead and added Webroot, so how can it help me when someone was in my computer already??? I was ignored by webroot guy and then he was gone, not real friendly either. So I have no faith in this just like spectrum, it is worthless protection, I only hope this is worth what I paid and does help some!!!?????
Written by a customer while visiting webroot.com