Customer reviews from webroot.com
Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Average customer rating
4.3
(5,461 Reviews)
Rating breakdown 5,461 reviews
5 Stars
3,874
4 Stars
672
3 Stars
282
2 Stars
154
1 Star
479
78%of customers recommend this product.
(
352 out of
452)
Customer Reviews for Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Customer Rating
5
Quick response to my e-mail
on August 15, 2023
Posted by: Bigmacone1
I thought I had a virus on my computer and contacted Webroot via e-mail. Response came very quickly. However would have liked to talk to customer service
Written by a customer while visiting webroot.com
Customer Rating
2
Not great
on August 17, 2023
Posted by: egnwtneyneynsg
So it seems to be ok for desktop? I am not confidant its actually protecting anything. For android phone its unusable. Logs out constantly, asks for security key, and then states key not valid. My bank software sees the app as malware even when not logged in.
Response from webroot.comBy Deep, OpenText, September 15, 2023
We're sorry to hear that you're experiencing issues with our product, and we apologize for any inconvenience caused. We take customer feedback seriously, and we'd like to learn more about the specific problem you're facing. Please provide us with more details regarding the issues you're encountering, including any error messages or steps to reproduce the problem to our team at https://www.webroot.com/us/en/support/contact Your satisfaction is our priority, and we appreciate your feedback as it helps us improve our products and services. Thanks
Written by a customer while visiting webroot.com
Customer Rating
3
Nick60
on August 18, 2023
Posted by: Nick60
Not sure what product I have so using this one to send my review, apologies if wrong one. Have used Webroot for my Mac for years and updated/renewed recently. NOT impressed I've had nothing but trouble. Had to reboot so many times as the product does not work properly, like before. It seems to be working now but for how long. Every time I shutdown I wonder if Webroot will come back. Very unimpressed this time I'm sorry to say. It will do a scan occasionally but not always. Maybe its the last time I renew and I should look for a competitor product! Regards etc...
Response from webroot.comBy Deep, OpenText, September 15, 2023
We're sorry to hear that you're experiencing issues with our product, and we apologize for any inconvenience caused. We take customer feedback seriously, and we'd like to learn more about the specific problem you're facing. Please provide us with more details regarding the issues you're encountering, including any error messages or steps to reproduce the problem to our team at https://www.webroot.com/us/en/support/contact Your satisfaction is our priority, and we appreciate your feedback as it helps us improve our products and services. Thanks
Written by a customer while visiting webroot.com
Customer Rating
4
More annoying than AOL used to be....
on August 18, 2023
Posted by: CJDJ
The amount of emails Webroot sent was so annoying. Then they topped it off by sending me a CD in the mail. Please reign in your marketing team. Besides the marketing SPAM, I do like the product!
Written by a customer while visiting webroot.com
Customer Rating
5
Excellent AntiVirus Protection
on August 18, 2023
Posted by: Fredy
In the past I have used antivirus protection programs from Norton and Kaspersky. While they performed well (my computer was never infected fortunately), they were intrusive and the file scanning process was slow. A computer maintenance firm recommended Webroot--and it operates as they promised. Non-intrusive, works in the background, and file scans are completed quickly. Considering the pedigree of Webroot's parent organization (Carbonite) this bodes well for its protection capability.
Written by a customer while visiting webroot.com
Customer Rating
5
Webroot/Download, on my Desktop computer
on August 26, 2023
Posted by: Navyboy
You guys were very patient, and on Point, I’ll admit , I’m a slow learner, you guys didn’t give up on Me, thanks
Written by a customer while visiting webroot.com
Customer Rating
5
First time I ever trusted an antivirus
on August 29, 2023
Posted by: peppercat
I am completely secure in having installed Webroot-it quietly goes about its work in the background, doesnt bombard me with advertising or useless information, nad it works.
Written by a customer while visiting webroot.com
Customer Rating
2
Expiration warnings
on August 29, 2023
Posted by: Janny32
I thought I had installed and paid for the Webroot service but I kept getting notices that my subscription had expired. That may have been true but I would like to know iff I am truly subscribed.
Written by a customer while visiting webroot.com