Customer reviews from webroot.com
Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Average customer rating
4.3
(5,320 Reviews)
Rating breakdown 5,320 reviews
5 Stars
3,760
4 Stars
661
3 Stars
276
2 Stars
152
1 Star
471
78%of customers recommend this product.
(
339 out of
435)
Customer Reviews for Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Customer Rating
1
Worked great until it didn't.
on May 27, 2022
Posted by: Cherish
from Washington
I used this product for over a year and had both wifi protection and antivirus protection. Then all of a sudden I couldn't connect to any of the servers. I opened a ticket and was asked to try to log in again, but it didn't work, so I opened another ticket and they asked that I call them during business hours, which happened to be the same time that I am at work. Finally got some time off to call into the tech department and was on hold for 18 minutes before I finally gave up. I then called their sales support which is not related to their tech department to request a refund and was told that they couldn't refund me the rest of the year because the money-back guarantee expired after 70 days. NOT MY FAULT your software isn't working. My time is precious. I do not want to spend it on hold waiting for someone to answer the phone.
No, I would not recommend this to a friend.
Response from webroot.comBy Community, June 1, 2022
I’m sorry to hear you’ve had some issues with our product. If you would like to pursue a refund, please visit the following link: https://www.webroot.com/us/en/online-refund
Written by a customer while visiting webroot.com
Customer Rating
1
Terrible
on May 28, 2022
Posted by: Spotbox
from Pittsburgh, PA
I can't get into my account. Here's what I get "Wrong keycode," wrong password,' wrong answer to a security question," unknown email," or the best one, "Captcha is invalid." Just give me a refund. I'll go to McAfee or Norton.
No, I would not recommend this to a friend.
Response from webroot.comBy Community, June 1, 2022
Sorry to hear you’ve had a poor experience - Please reach out to support for assistance: https://www.webroot.com/us/en/support/contact
Written by a customer while visiting webroot.com
Customer Rating
1
Not helpful at all
on May 31, 2022
Posted by: LindaTate
When I open Webroot it doesn't show me how to scan. I called Geeksquad and I didn't get any answers they didn't know. I can't use a product if it's not easy to use. So I will not be renewing my subscription. I will go with McAfee. When I open McAfee I can find where to scan instead of getting a run around on the app and never finding it.
Response from webroot.comBy Community, June 1, 2022
Sorry to hear you’ve had a poor experience - Please reach out to support for assistance: https://www.webroot.com/us/en/support/contact
Written by a customer while visiting webroot.com
Customer Rating
5
Full Protection for 5 years
on June 2, 2022
Posted by: Brettm
I have had this product on my laptop for over 5 years. I travel quite a bit and have had no issues.
Written by a customer while visiting webroot.com
Posted by: Anonymous
from Searcy Arkansas
Verified Purchase:Yes
hubby has this it works fine but I haven't been able to get it to scan on my PC
I would recommend this to a friend!
Written by a customer while visiting webroot.com
Posted by: Anonymous
from Kearneysville, WV
Verified Purchase:Yes
excellent security software. I have it on my personal laptop and purchased a copy for my granddaughter's laptop.
I would recommend this to a friend!
Written by a customer while visiting webroot.com
Customer Rating
4
Still learning
on June 6, 2022
Posted by: Timo1
Just recently brought the product so it is a little too early to give a review. Gave it a 4 because so far the product is doing what it said it will do.
Written by a customer while visiting webroot.com
Customer Rating
1
Account expired 10 months early
on June 7, 2022
Posted by: JLP972
purchased\renewed Webroot on 4/6/22 for 1 year and now on June 7, 2022 shows to have expired!!!!!
Response from webroot.comBy Community, June 13, 2022
Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com