Customer reviews from webroot.com
Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Average customer rating
4.3
(5,461 Reviews)
Rating breakdown 5,461 reviews
5 Stars
3,874
4 Stars
672
3 Stars
282
2 Stars
154
1 Star
479
78%of customers recommend this product.
(
352 out of
452)
Customer Reviews for Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Customer Rating
5
BEST of the anti-viral software
on May 23, 2022
Posted by: Uncleted
Efficient, dependable, very user friendly ,no hassles and priced far better than others like Norton or McAfee. Been along time subscriber and will continue to be one in the future.
Written by a customer while visiting webroot.com
Customer Rating
5
Mr
on May 24, 2022
Posted by: Anonymous
I've been using Webroot antivirus for several years and have never had a problem with a virus. The PC Magazine review played a large part in my decision to use Webroot.
Written by a customer while visiting webroot.com
Customer Rating
5
Awesome protection at affordable price....
on May 25, 2022
Posted by: Yuri78
I've been with Webroot since 2004, they provide awesome protection at affordable price. They don't slow down your system, I'm not going anywhere else.
Written by a customer while visiting webroot.com
Customer Rating
1
A Lie: Webroot won't interrupt you.
on May 26, 2022
Posted by: EnoughIsEnough
from AZ
Yes Webroot will interrupt you with a new pop-up message to use your new over-complicated portal for a home PC. Worse the alignment on the "Go Away" "X" is off to the left of the drawn "X". Then it comes back up again and again and again. A portal, another unnecessary username and password to forget, is overkill complicated for a home PC: this is not a corporate environment that needs to track 50-5000+ PC's. Your support says you have no way to disable the non-stop POP-UP nag message. Shame on you. Regardless You Are Fired! Now let me unsubscribe for your mandatory opt-in SPAM for warning others...
No, I would not recommend this to a friend.
Response from webroot.comBy Community, June 1, 2022
I’m sorry to hear you’ve had some issues with our product. If you would like to pursue a refund, please visit the following link: https://www.webroot.com/us/en/online-refund
Written by a customer while visiting webroot.com
Customer Rating
1
Worked great until it didn't.
on May 27, 2022
Posted by: Cherish
from Washington
I used this product for over a year and had both wifi protection and antivirus protection. Then all of a sudden I couldn't connect to any of the servers. I opened a ticket and was asked to try to log in again, but it didn't work, so I opened another ticket and they asked that I call them during business hours, which happened to be the same time that I am at work. Finally got some time off to call into the tech department and was on hold for 18 minutes before I finally gave up. I then called their sales support which is not related to their tech department to request a refund and was told that they couldn't refund me the rest of the year because the money-back guarantee expired after 70 days. NOT MY FAULT your software isn't working. My time is precious. I do not want to spend it on hold waiting for someone to answer the phone.
No, I would not recommend this to a friend.
Response from webroot.comBy Community, June 1, 2022
I’m sorry to hear you’ve had some issues with our product. If you would like to pursue a refund, please visit the following link: https://www.webroot.com/us/en/online-refund
Written by a customer while visiting webroot.com
Customer Rating
1
Terrible
on May 28, 2022
Posted by: Spotbox
from Pittsburgh, PA
I can't get into my account. Here's what I get "Wrong keycode," wrong password,' wrong answer to a security question," unknown email," or the best one, "Captcha is invalid." Just give me a refund. I'll go to McAfee or Norton.
No, I would not recommend this to a friend.
Response from webroot.comBy Community, June 1, 2022
Sorry to hear you’ve had a poor experience - Please reach out to support for assistance: https://www.webroot.com/us/en/support/contact
Written by a customer while visiting webroot.com
Customer Rating
1
Not helpful at all
on May 31, 2022
Posted by: LindaTate
When I open Webroot it doesn't show me how to scan. I called Geeksquad and I didn't get any answers they didn't know. I can't use a product if it's not easy to use. So I will not be renewing my subscription. I will go with McAfee. When I open McAfee I can find where to scan instead of getting a run around on the app and never finding it.
Response from webroot.comBy Community, June 1, 2022
Sorry to hear you’ve had a poor experience - Please reach out to support for assistance: https://www.webroot.com/us/en/support/contact
Written by a customer while visiting webroot.com
Customer Rating
5
Full Protection for 5 years
on June 2, 2022
Posted by: Brettm
I have had this product on my laptop for over 5 years. I travel quite a bit and have had no issues.
Written by a customer while visiting webroot.com