Customer reviews from webroot.com
Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Average customer rating
4.3
(5,288 Reviews)
Rating breakdown 5,288 reviews
5 Stars
3,733
4 Stars
658
3 Stars
275
2 Stars
151
1 Star
471
78%of customers recommend this product.
(
332 out of
428)
Customer Reviews for Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Customer Rating
5
Best A/V used so far
on April 12, 2020
Posted by: Miloman
Small footprint, would not know it was there, very quick scans.
But it's like insurance - you dont know how good until something happens. As far as I can tell it protects against all it says it does and if that is true then it is easily the best on the market by far.
But it's like insurance - you dont know how good until something happens. As far as I can tell it protects against all it says it does and if that is true then it is easily the best on the market by far.
Response from webroot.comBy Community, April 15, 2020
Glad to hear you're feeling protected since joining the Webroot team! Thanks so much for leaving a review for us! :)
Written by a customer while visiting webroot.com
Customer Rating
5
Protection with minimum resources consumption
on April 25, 2020
Posted by: Roble
as a consumer an not an it officer, I can say it a very good antivirus, fast and using low system resources during scanning and protecting the PC overall. I would recommend the software to anybody who wants good protection with little system resource consumption.
Response from webroot.comBy Community, April 27, 2020
Webroot has indeed been designed to be low on computer resources! Thanks for writing a review!
Written by a customer while visiting webroot.com
Customer Rating
4
Program Great - But...
on April 27, 2020
Posted by: Centerfieldgal
I purchased a 2 year renewal subscription for this product. After assistance with initial problem with the code, the product appears to have downloaded and run through a protection search verifying all systems OK. However it still shows that my subscription has expired. I don't have all day to wait for a response so hoping that can get that corrected soon.
Written by a customer while visiting webroot.com
Customer Rating
4
Fair early feedback
on May 21, 2020
Posted by: RobA
Hi - the service level that Webroot provided in the purchase and supply of the product as a first time experience were sensational. The recommendation to use Webroot came from a friend who works in the IT industry and he spoke highly of the Webroot antivirus software as a user.
Written by a customer while visiting webroot.com
Customer Rating
1
WEBROOT ANTIVIRUS
on July 4, 2020
Posted by: Liz26
from Oregon
I bought the antivirus on March 24th.2020 2 years suscription then now it said it's expired.
No, I would not recommend this to a friend.
Value
1
Response from webroot.comBy Community, July 6, 2020
Thanks for reaching out to us. Please contact our Consumer Sales Team at your earliest convenience so they can assist with your product renewal or answer any related questions. Call us at: 1-866-612-4227 M-F 7am−6pm MT. Or send us an email: wr-customersales@opentext.com
Written by a customer while visiting webroot.com
Customer Rating
3
Difficult to download after renewal
on August 16, 2020
Posted by: Shaoumill
Twice I have had difficulty downloading product after renewals.
Response from webroot.comBy Community, August 19, 2020
You should not have to re-download Webroot when it renews - It should just be updating your subscription. Please reach out to our support team for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
5
many year user
on August 24, 2020
Posted by: Slithytove
from Massachusetts
Gender:Male
I have used Webroot for many years. Easy to use for the Luddite that I am. Excellent customer service. Clearly presented and available on the phone to talk with. Let them handle the tech issues and enjoy using your computer.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting webroot.com
Customer Rating
1
Horrible. Unreliable.
on September 24, 2020
Posted by: Mr. Traber
I had to disable the software. When it would go offline, I was having to reboot. Could not stand the interruptions.
I tried to review with zero stars, but you won't let me.
I tried to review with zero stars, but you won't let me.
Response from webroot.comBy Community, September 28, 2020
Please reach out to Webroot support for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com