Customer reviews from webroot.com
Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Average customer rating
4.3
(5,469 Reviews)
Rating breakdown 5,469 reviews
5 Stars
3,880
4 Stars
674
3 Stars
282
2 Stars
154
1 Star
479
78%of customers recommend this product.
(
355 out of
455)
Customer Reviews for Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Customer Rating
4
Good protection compared to the competion
on March 8, 2020
Posted by: Printman
Good protection. Would of given 5 stars IF Customer Service and/or Tech was easy to talk to on the phone as years past. Now they want you to go thru a million Q/A or the media to answer questions. The more money companies try to save makes the human side suffer!
Response from webroot.comBy Community, March 9, 2020
I'm glad you're finding Webroot to provide you with good online protection! I do apologize if you've had some difficulty getting through the support queue. Please reach out if you ever have trouble in the future: khumphrey@webroot.com
Written by a customer while visiting webroot.com
Customer Rating
4
Not sure which one I have!
on March 10, 2020
Posted by: magu
Seems to be protecting us well & good! Not sure if my wife's tablet is good, as she doesn't use it much.
Written by a customer while visiting webroot.com
Customer Rating
3
Computer problems
on March 12, 2020
Posted by: Cwill
I am trader Since my update with webroot my computer has been slow processing my trades it freezes up in the middle of a trading
Written by a customer while visiting webroot.com
Customer Rating
3
Need Help
on March 13, 2020
Posted by: Mainzy
I am sure it is great but after I installed the program I could not get back in to the program to get the number to install on my wife's laptop. Said that my answer to my security question was incorrect. I know where my grandmother lived. It would be nice if there was an icon for my desktop.
Response from webroot.comBy Community, March 20, 2020
Our support team can definitely help you out with this! Please reach out to them here: https://www.webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
3
good product but
on March 14, 2020
Posted by: Pat000000
Seems to work quite well. However can't get it to load on additional devices.
Response from webroot.comBy Community, March 20, 2020
If you're still having trouble getting Webroot on all your devices, please reach out to our support team: https://www.webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
4
Works as advertised!
on March 23, 2020
Posted by: MCGSR
Webroot has kept our devices safe for several years. It is easy for my wife to install on our devices. One complaint, is getting reminders to re-new after already re-newing. Submitting a nickname is harder than installing the product.
Response from webroot.comBy Community, March 26, 2020
If you continue to receive this message, please reach out to our support team! This is a glitch that they are usually able to resolve: https://www.webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
4
It's not as fast as advertised, but still good
on April 5, 2020
Posted by: Ambroz
I took 3 hours to do a full scan on an SSD, and my internet speed is 100mb/s+ on upload and download, so it is plenty of speed.
Response from webroot.comBy Community, April 6, 2020
The first Webroot scan is always the longest - after that all scans should be very quick.
Written by a customer while visiting webroot.com
Customer Rating
4
It's not as fast as advertised, but still good
on April 5, 2020
Posted by: Ambroz
I took 3 hours to do a full scan on an SSD, and my internet speed is 100mb/s+ on upload and download, so it is plenty of speed.
Response from webroot.comBy Community, April 6, 2020
The first Webroot scan is always the longest - after that all scans should be very quick.
Written by a customer while visiting webroot.com