Customer reviews from webroot.com
Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Average customer rating
4.3
(5,469 Reviews)
Rating breakdown 5,469 reviews
5 Stars
3,880
4 Stars
674
3 Stars
282
2 Stars
154
1 Star
479
78%of customers recommend this product.
(
355 out of
455)
Customer Reviews for Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Customer Rating
4
Good, but have a niggle
on January 31, 2020
Posted by: Matt189748
It's not a major thing, but every day I log on I get a big red warning window from Webroot saying that my coverage has expired and I need to renew. I renewed. I paid. I checked my account and it's all good. But there's no easy or apparent way to get rid of this warning box - and frankly it still leaves me worrying a little bit that I've paid and I'm not covered.
Response from webroot.comBy Community, February 7, 2020
This is a known issue that we are actively working to fix. It's very likely that you're protected but are just getting an incorrect message. Our support team can help you get rid of this pop-up! Please contact them here: https://www.webroot.com/us/en/support/home-contact
Thanks!
Thanks!
Written by a customer while visiting webroot.com
Customer Rating
1
You charged me twice.
on February 4, 2020
Posted by: Mackman
Somehow I got charged twice for my Webroot renewal. I would like the money you charged for a second time plz
Response from webroot.comBy Community, February 7, 2020
Please contact our support team for assistance with this! They can be reached here: https://www.webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
4
Seems to work great.
on February 5, 2020
Posted by: old biker
No problems over the past several years. But why do I deep getting pop ups that say my subscription has expired?
Response from webroot.comBy Community, February 7, 2020
This is a known issue that our support team can help you with. Please contact them here: https://www.webroot.com/us/en/support/home-contact
Hope that helps!
Hope that helps!
Written by a customer while visiting webroot.com
Customer Rating
4
very light on resources
on February 7, 2020
Posted by: bigc73542
I have been a beta tester of webroot for years and now have purchased webroot antivirus simply because it just continues to work without dragging my computer and phone down.
Written by a customer while visiting webroot.com
Customer Rating
1
Most difficult software to run on my phone
on February 11, 2020
Posted by: JoeZNazareth
I have had nothing but problems with getting this app to work on my Samsung Galaxy S8 phone. I can't seem to get past I'd & password to login & set it on my phone. I hope it's running correctly on my tablet, lap & desktop units.
Response from webroot.comBy Community, February 19, 2020
I'm sorry to hear you've had difficulty setting this up on your phone! Please reach out to our support department so we can help you out: https://www.webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
4
First time usage on MacOS
on February 18, 2020
Posted by: rosselm
I've always appreciated the very low impact of WR, on MacOS, it seems to be as good as on Windows. I'm a bit concerned though, if WR is sufficient for aggressive attacks (ransomware for example). It would be nice if WR would share some more info or blog posts (or maybe i simply don't know about them) about these types of attacks and how WR is exactly handling those... For the rest, ever happy with the low impact and high effectiveness.
Response from webroot.comBy Community, February 19, 2020
We actually just responded to this kind of question on our Community Forum! Please check out this thread to find out how we deal with Ransomware: https://community.webroot.com/tech-talk-7/question-for-webroot-security-experts-and-ransomware-342153#post353588
Written by a customer while visiting webroot.com
Customer Rating
4
VPN
on February 19, 2020
Posted by: Anonymous
VPN sucks it locks up so much half the time I have to shut it off. I do like the rest of webroot
Response from webroot.comBy Community, February 25, 2020
I'm sorry to hear you're having difficulties with the VPN portion of the product. I'm glad that the other features are working well, though!
Written by a customer while visiting webroot.com
Customer Rating
4
Keep getting notifications of being expired
on February 29, 2020
Posted by: Sue1097
It’s good protection, but I don’t understand why I now have 4 years of protection. I keep getting a notice telling me it has expired, even though I just purchased 3 years protection. That is on top of having purchased a year protection about 4 or 5 months ago. That’s why I only gave 4 stars.
Written by a customer while visiting webroot.com