Customer reviews from webroot.com
Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Average customer rating
4.3
(5,315 Reviews)
Rating breakdown 5,315 reviews
5 Stars
3,755
4 Stars
661
3 Stars
276
2 Stars
152
1 Star
471
78%of customers recommend this product.
(
337 out of
433)
Customer Reviews for Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Customer Rating
1
Most difficult software to run on my phone
on February 11, 2020
Posted by: JoeZNazareth
I have had nothing but problems with getting this app to work on my Samsung Galaxy S8 phone. I can't seem to get past I'd & password to login & set it on my phone. I hope it's running correctly on my tablet, lap & desktop units.
Response from webroot.comBy Community, February 19, 2020
I'm sorry to hear you've had difficulty setting this up on your phone! Please reach out to our support department so we can help you out: https://www.webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
4
First time usage on MacOS
on February 18, 2020
Posted by: rosselm
I've always appreciated the very low impact of WR, on MacOS, it seems to be as good as on Windows. I'm a bit concerned though, if WR is sufficient for aggressive attacks (ransomware for example). It would be nice if WR would share some more info or blog posts (or maybe i simply don't know about them) about these types of attacks and how WR is exactly handling those... For the rest, ever happy with the low impact and high effectiveness.
Response from webroot.comBy Community, February 19, 2020
We actually just responded to this kind of question on our Community Forum! Please check out this thread to find out how we deal with Ransomware: https://community.webroot.com/tech-talk-7/question-for-webroot-security-experts-and-ransomware-342153#post353588
Written by a customer while visiting webroot.com
Customer Rating
4
VPN
on February 19, 2020
Posted by: Anonymous
VPN sucks it locks up so much half the time I have to shut it off. I do like the rest of webroot
Response from webroot.comBy Community, February 25, 2020
I'm sorry to hear you're having difficulties with the VPN portion of the product. I'm glad that the other features are working well, though!
Written by a customer while visiting webroot.com
Customer Rating
4
Keep getting notifications of being expired
on February 29, 2020
Posted by: Sue1097
It’s good protection, but I don’t understand why I now have 4 years of protection. I keep getting a notice telling me it has expired, even though I just purchased 3 years protection. That is on top of having purchased a year protection about 4 or 5 months ago. That’s why I only gave 4 stars.
Written by a customer while visiting webroot.com
Customer Rating
4
Good protection compared to the competion
on March 8, 2020
Posted by: Printman
Good protection. Would of given 5 stars IF Customer Service and/or Tech was easy to talk to on the phone as years past. Now they want you to go thru a million Q/A or the media to answer questions. The more money companies try to save makes the human side suffer!
Response from webroot.comBy Community, March 9, 2020
I'm glad you're finding Webroot to provide you with good online protection! I do apologize if you've had some difficulty getting through the support queue. Please reach out if you ever have trouble in the future: khumphrey@webroot.com
Written by a customer while visiting webroot.com
Customer Rating
4
Not sure which one I have!
on March 10, 2020
Posted by: magu
Seems to be protecting us well & good! Not sure if my wife's tablet is good, as she doesn't use it much.
Written by a customer while visiting webroot.com
Customer Rating
3
Computer problems
on March 12, 2020
Posted by: Cwill
I am trader Since my update with webroot my computer has been slow processing my trades it freezes up in the middle of a trading
Written by a customer while visiting webroot.com
Customer Rating
3
Need Help
on March 13, 2020
Posted by: Mainzy
I am sure it is great but after I installed the program I could not get back in to the program to get the number to install on my wife's laptop. Said that my answer to my security question was incorrect. I know where my grandmother lived. It would be nice if there was an icon for my desktop.
Response from webroot.comBy Community, March 20, 2020
Our support team can definitely help you out with this! Please reach out to them here: https://www.webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com