Customer reviews from webroot.com
Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Average customer rating
4.3
(5,469 Reviews)
Rating breakdown 5,469 reviews
5 Stars
3,880
4 Stars
674
3 Stars
282
2 Stars
154
1 Star
479
78%of customers recommend this product.
(
355 out of
455)
Customer Reviews for Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Customer Rating
4
Near perfection
on January 20, 2020
Posted by: Ed11
I like everything, it’s speed, it’s negligible impact on my systems performance, it’s effectiveness of securing my systems and for its transparent routine update maintenance. Everything except the backup & sync. First, backup & sync doesn’t work as I expected. Well, it doesn’t work at all for me. Second, the user interface is too complex to successfully get backup & sync to perform. It’s particularly frustrating trying to get it going again after installing a New Years version of Webroot.
And, your nickname requirement’s edit in this review is absurd! Does it really matter in this review? My nickname is Ed.
Written by a customer while visiting webroot.com
Customer Rating
2
Webroot
on January 21, 2020
Posted by: Smooteroo
Please stop sending me messages to purchase the app. I already bought it. And it continues to pop up when I open my laptop. Fix it.
Response from webroot.comBy Community, February 7, 2020
We are aware of this pop-up issue and our support team can fix it for you. Please contact them via phone or email here: https://www.webroot.com/us/en/support/home-contact
Hope that helps!
Hope that helps!
Written by a customer while visiting webroot.com
Customer Rating
2
Didnt get the update
on January 21, 2020
Posted by: Dzwalden
I'm not sure which package i have, but I paid for an update a few weeks ago and didnt get the update.
Response from webroot.comBy Community, February 7, 2020
I'm sorry to hear you've had some difficulty getting the update on your computer. Please contact our support team for assistance: https://www.webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
4
I don't know which one I have
on January 22, 2020
Posted by: Cmelody72
Webroot was put on when I bought the computer, so I don't know which type I have. It works very well, but I have had problems in the past that were my own fault, so I am still a little skeptical - no matter what the experts say. After I have had Webroot for a few years, I will be able to give a better evaluation. So far it is great?
Response from webroot.comBy Community, February 7, 2020
I assure you that you'll trust us after seeing how protective Webroot is against viruses and malware! If you ever run into difficulties, please contact our support team here: https://www.webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
4
Webroot
on January 25, 2020
Posted by: Suekids
Love the product but hate how they automatically add the cost of a CD drive. You should have to check it off if you want it...not charged automatically. That is really sneaky way to get more money from your customers
Response from webroot.comBy Community, February 7, 2020
I'm sorry to hear you had some trouble with the ordering process. Rest assured you can certainly get Webroot via a digital download. Look for all of our products on Amazon or the Best Buy website for all of the options!
Written by a customer while visiting webroot.com
Customer Rating
3
Still having problems
on January 25, 2020
Posted by: cliftp
I was able to set up Webroot on my Mac Book with no issues. I contacted support because of problems setting it up on my iMac. Support was great getting back to me but the solution did not work. Need to contact support again but have not had time yet. I really like the concept. Hope I get it working properly on the iMac.
Response from webroot.comBy Community, February 7, 2020
I'm so sorry to hear their solution did not work for you the first time! Phone support may be your best bet for solving this. That phone number can be found here: https://www.webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
4
Peace of Mind
on January 29, 2020
Posted by: limabrad
I needed to move into the VPN realm because "there is evil in the world"! Seriously, I don't need the hassle of getting hacked because I made an online transaction. The installation was a little counter intuitive for me, but I'm not a tech nerd. Once I got everything finally installed the screen reminders that I am protected let me know I am good to go.
Response from webroot.comBy Community, February 7, 2020
Glad you've been having a positive experience using Webroot. Thanks for the review!
Written by a customer while visiting webroot.com
Customer Rating
4
already paid couple of weeks ago
on January 31, 2020
Posted by: bekbek
Have no problems with service. Tired of notes telling me I amnot covered. ???
Response from webroot.comBy Community, February 7, 2020
This is a known issue that our support team can resolve for you! Please contact them here: https://www.webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com