Customer reviews from webroot.com
Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Average customer rating
4.3
(5,315 Reviews)
Rating breakdown 5,315 reviews
5 Stars
3,755
4 Stars
661
3 Stars
276
2 Stars
152
1 Star
471
78%of customers recommend this product.
(
337 out of
433)
Customer Reviews for Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Customer Rating
4
Webroot
on January 25, 2020
Posted by: Suekids
Love the product but hate how they automatically add the cost of a CD drive. You should have to check it off if you want it...not charged automatically. That is really sneaky way to get more money from your customers
Response from webroot.comBy Community, February 7, 2020
I'm sorry to hear you had some trouble with the ordering process. Rest assured you can certainly get Webroot via a digital download. Look for all of our products on Amazon or the Best Buy website for all of the options!
Written by a customer while visiting webroot.com
Customer Rating
3
Still having problems
on January 25, 2020
Posted by: cliftp
I was able to set up Webroot on my Mac Book with no issues. I contacted support because of problems setting it up on my iMac. Support was great getting back to me but the solution did not work. Need to contact support again but have not had time yet. I really like the concept. Hope I get it working properly on the iMac.
Response from webroot.comBy Community, February 7, 2020
I'm so sorry to hear their solution did not work for you the first time! Phone support may be your best bet for solving this. That phone number can be found here: https://www.webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
4
Peace of Mind
on January 29, 2020
Posted by: limabrad
I needed to move into the VPN realm because "there is evil in the world"! Seriously, I don't need the hassle of getting hacked because I made an online transaction. The installation was a little counter intuitive for me, but I'm not a tech nerd. Once I got everything finally installed the screen reminders that I am protected let me know I am good to go.
Response from webroot.comBy Community, February 7, 2020
Glad you've been having a positive experience using Webroot. Thanks for the review!
Written by a customer while visiting webroot.com
Customer Rating
4
already paid couple of weeks ago
on January 31, 2020
Posted by: bekbek
Have no problems with service. Tired of notes telling me I amnot covered. ???
Response from webroot.comBy Community, February 7, 2020
This is a known issue that our support team can resolve for you! Please contact them here: https://www.webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
4
Good, but have a niggle
on January 31, 2020
Posted by: Matt189748
It's not a major thing, but every day I log on I get a big red warning window from Webroot saying that my coverage has expired and I need to renew. I renewed. I paid. I checked my account and it's all good. But there's no easy or apparent way to get rid of this warning box - and frankly it still leaves me worrying a little bit that I've paid and I'm not covered.
Response from webroot.comBy Community, February 7, 2020
This is a known issue that we are actively working to fix. It's very likely that you're protected but are just getting an incorrect message. Our support team can help you get rid of this pop-up! Please contact them here: https://www.webroot.com/us/en/support/home-contact
Thanks!
Thanks!
Written by a customer while visiting webroot.com
Customer Rating
1
You charged me twice.
on February 4, 2020
Posted by: Mackman
Somehow I got charged twice for my Webroot renewal. I would like the money you charged for a second time plz
Response from webroot.comBy Community, February 7, 2020
Please contact our support team for assistance with this! They can be reached here: https://www.webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
4
Seems to work great.
on February 5, 2020
Posted by: old biker
No problems over the past several years. But why do I deep getting pop ups that say my subscription has expired?
Response from webroot.comBy Community, February 7, 2020
This is a known issue that our support team can help you with. Please contact them here: https://www.webroot.com/us/en/support/home-contact
Hope that helps!
Hope that helps!
Written by a customer while visiting webroot.com
Customer Rating
4
very light on resources
on February 7, 2020
Posted by: bigc73542
I have been a beta tester of webroot for years and now have purchased webroot antivirus simply because it just continues to work without dragging my computer and phone down.
Written by a customer while visiting webroot.com