Customer reviews from webroot.com
Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Average customer rating
4.3
(5,315 Reviews)
Rating breakdown 5,315 reviews
5 Stars
3,755
4 Stars
661
3 Stars
276
2 Stars
152
1 Star
471
78%of customers recommend this product.
(
337 out of
433)
Customer Reviews for Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Customer Rating
4
Good Product, Bad Support
on January 9, 2020
Posted by: WRB0000
I appear to have the product on my computer and it appears to be working but when I log into my account it says it has expired. The only way to access support is to file a claim which requires you to be logged in, but that can't happen because it says my subscription has expired. No way to talk with a live person...
Response from webroot.comBy Community, January 10, 2020
I'm sorry to hear that you're getting this expired error message! You do not actually have to log in to speak with our support department. You can contact them via e-mail or phone here: https://www.webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
5
Recent purchase.
on January 15, 2020
Posted by: Tallmother
Received a duplicate CD and purchased same product twice by mistake. I received two CDs and opened one. The other I left sealed. My Webroot on my laptop is active. Not sure what to do with the CDs. I have been charged twice for two products and I only needed one. Please advise
Written by a customer while visiting webroot.com
Customer Rating
3
Renewal Difficulty
on January 20, 2020
Posted by: Cashman
I have not been able to get my renewal code entered into my account therefore the product is useless to me.
Written by a customer while visiting webroot.com
Customer Rating
3
Review below
on January 20, 2020
Posted by: Bayou ms
After renewing webroot I am still getting notices that it is time to renew. Do you have record of payment?
Written by a customer while visiting webroot.com
Customer Rating
4
Near perfection
on January 20, 2020
Posted by: Ed11
I like everything, it’s speed, it’s negligible impact on my systems performance, it’s effectiveness of securing my systems and for its transparent routine update maintenance. Everything except the backup & sync. First, backup & sync doesn’t work as I expected. Well, it doesn’t work at all for me. Second, the user interface is too complex to successfully get backup & sync to perform. It’s particularly frustrating trying to get it going again after installing a New Years version of Webroot.
And, your nickname requirement’s edit in this review is absurd! Does it really matter in this review? My nickname is Ed.
Written by a customer while visiting webroot.com
Customer Rating
2
Webroot
on January 21, 2020
Posted by: Smooteroo
Please stop sending me messages to purchase the app. I already bought it. And it continues to pop up when I open my laptop. Fix it.
Response from webroot.comBy Community, February 7, 2020
We are aware of this pop-up issue and our support team can fix it for you. Please contact them via phone or email here: https://www.webroot.com/us/en/support/home-contact
Hope that helps!
Hope that helps!
Written by a customer while visiting webroot.com
Customer Rating
2
Didnt get the update
on January 21, 2020
Posted by: Dzwalden
I'm not sure which package i have, but I paid for an update a few weeks ago and didnt get the update.
Response from webroot.comBy Community, February 7, 2020
I'm sorry to hear you've had some difficulty getting the update on your computer. Please contact our support team for assistance: https://www.webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
4
I don't know which one I have
on January 22, 2020
Posted by: Cmelody72
Webroot was put on when I bought the computer, so I don't know which type I have. It works very well, but I have had problems in the past that were my own fault, so I am still a little skeptical - no matter what the experts say. After I have had Webroot for a few years, I will be able to give a better evaluation. So far it is great?
Response from webroot.comBy Community, February 7, 2020
I assure you that you'll trust us after seeing how protective Webroot is against viruses and malware! If you ever run into difficulties, please contact our support team here: https://www.webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com