Customer reviews from webroot.com
Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Average customer rating
4.3
(5,469 Reviews)
Rating breakdown 5,469 reviews
5 Stars
3,880
4 Stars
674
3 Stars
282
2 Stars
154
1 Star
479
78%of customers recommend this product.
(
355 out of
455)
Customer Reviews for Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Customer Rating
1
Crashed my Laptop
on January 4, 2020
Posted by: Mattstaite999
Did not let windows do its update overnight #1909 subsequently crashing my hard drive and I have to leave it in the shop for days.
Tons of loss in productivity.
Back to just using my windows defender.
Sucks, because I just renewed my Webroot subscription.
Tons of loss in productivity.
Back to just using my windows defender.
Sucks, because I just renewed my Webroot subscription.
Response from webroot.comBy Community, January 6, 2020
I'm sorry to hear you're having computer difficulties! It's possible that your crash could have happened in numerous ways, but if you think that Webroot is the cause, I'd recommend reaching out to our support team to discuss with them: https://www.webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
1
Don’t Understand
on January 4, 2020
Posted by: HeyU
I paid for Webroot and thought it was automatically installed on my computer and 10 days later i got a disk in the mail and at my age don’t know what to do with it and today my computer said it’s expired.. that’s a lot of money for a month
Response from webroot.comBy Community, January 6, 2020
It sounds like you had Webroot installed on your computer but still need to use your activation key code to "enable" the full version. That code is likely in the box that this disc came in. If you're having trouble finding it or using it to upgrade to the full subscription version, please contact our support team here: https://www.webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
3
?????
on January 6, 2020
Posted by: Mike88
I`m not sure if it`s working or not because it work`s in the background I guess. However I do know that it block`s me out of site`s that I've purchased from before, not sure if that`s a good thing or not as I thought the site was okay.
Response from webroot.comBy Community, January 10, 2020
I'm sorry to hear you're having issues with websites being blocked. It's worth reaching out to our support team to see if this is a false-positive: https://www.webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
4
All good so far....
on January 8, 2020
Posted by: Just fred
Is there any way any human could tell, if the anti virus one chooses, is working and taking care of what we all fear? All I can say, at this time, I have not been hacked or ransomed, as far as I can decipher. So yes, buy this product, seems to be transparent and doing the job as one would hope......time will tell, that’s why I’ve given three stars on its use, effectiveness, etc
Written by a customer while visiting webroot.com
Customer Rating
4
Good Product, Bad Support
on January 9, 2020
Posted by: WRB0000
I appear to have the product on my computer and it appears to be working but when I log into my account it says it has expired. The only way to access support is to file a claim which requires you to be logged in, but that can't happen because it says my subscription has expired. No way to talk with a live person...
Response from webroot.comBy Community, January 10, 2020
I'm sorry to hear that you're getting this expired error message! You do not actually have to log in to speak with our support department. You can contact them via e-mail or phone here: https://www.webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
5
Recent purchase.
on January 15, 2020
Posted by: Tallmother
Received a duplicate CD and purchased same product twice by mistake. I received two CDs and opened one. The other I left sealed. My Webroot on my laptop is active. Not sure what to do with the CDs. I have been charged twice for two products and I only needed one. Please advise
Written by a customer while visiting webroot.com
Customer Rating
3
Renewal Difficulty
on January 20, 2020
Posted by: Cashman
I have not been able to get my renewal code entered into my account therefore the product is useless to me.
Written by a customer while visiting webroot.com
Customer Rating
3
Review below
on January 20, 2020
Posted by: Bayou ms
After renewing webroot I am still getting notices that it is time to renew. Do you have record of payment?
Written by a customer while visiting webroot.com