Customer reviews from webroot.com
Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Average customer rating
4.3
(5,315 Reviews)
Rating breakdown 5,315 reviews
5 Stars
3,755
4 Stars
661
3 Stars
276
2 Stars
152
1 Star
471
78%of customers recommend this product.
(
337 out of
433)
Customer Reviews for Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Customer Rating
4
Good Value
on December 23, 2019
Posted by: No1Diddyking
I have used several other software packages and have compared them to Webroot. Webroot is a good value compared to these other packages and gives a reliable product. The only negative I have is sometimes there is a extended lag time when I'm going to a website that I consider to be caused by Webroot checking the downloaded bytes.
Response from webroot.comBy Community, December 30, 2019
Hey there - Thanks for the review!
Hmm, browser lag should definitely not be caused by anything Webroot is doing in the background. Perhaps a browser plugin like an adblocker?
If you do suspect it's Webroot related, please contact our support team: https://www.webroot.com/us/en/support/home-contact
Thanks!
Hmm, browser lag should definitely not be caused by anything Webroot is doing in the background. Perhaps a browser plugin like an adblocker?
If you do suspect it's Webroot related, please contact our support team: https://www.webroot.com/us/en/support/home-contact
Thanks!
Written by a customer while visiting webroot.com
Customer Rating
3
Good protection but....
on December 24, 2019
Posted by: Ace Engr
I guess your product works fine. I have not been infected since I got it over a year ago. It i supposed to be usable for up to three machines, but my wife and I could not find directions for loading my version on her laptop. You should make that easier or stop offering it.
Response from webroot.comBy Community, December 30, 2019
Hey there, I'm sorry to hear you've had difficulty getting Webroot onto another computer. Please contact our support team so they can help walk you through the process: https://www.webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
4
It’s koo
on December 24, 2019
Posted by: Leftnut
They pop up like crazy every time am doin a search or work they pop up it’s crazy but they do there job
Response from webroot.comBy Community, December 30, 2019
Thank you for the review! I'm curious what you mean by "They pop up"?
Written by a customer while visiting webroot.com
Customer Rating
1
Can't install
on January 3, 2020
Posted by: jayray
It didn't install online and now not with the CD either
Response from webroot.comBy Community, January 6, 2020
I'm sorry to hear you're having difficulties installing Webroot. Please give our support team a call or send them an email via this link: https://detail.webrootanywhere.com/servicewelcome.asp
They'll help you get all set up!
-Webroot Community Specialist
They'll help you get all set up!
-Webroot Community Specialist
Written by a customer while visiting webroot.com
Customer Rating
1
Crashed my Laptop
on January 4, 2020
Posted by: Mattstaite999
Did not let windows do its update overnight #1909 subsequently crashing my hard drive and I have to leave it in the shop for days.
Tons of loss in productivity.
Back to just using my windows defender.
Sucks, because I just renewed my Webroot subscription.
Tons of loss in productivity.
Back to just using my windows defender.
Sucks, because I just renewed my Webroot subscription.
Response from webroot.comBy Community, January 6, 2020
I'm sorry to hear you're having computer difficulties! It's possible that your crash could have happened in numerous ways, but if you think that Webroot is the cause, I'd recommend reaching out to our support team to discuss with them: https://www.webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
1
Don’t Understand
on January 4, 2020
Posted by: HeyU
I paid for Webroot and thought it was automatically installed on my computer and 10 days later i got a disk in the mail and at my age don’t know what to do with it and today my computer said it’s expired.. that’s a lot of money for a month
Response from webroot.comBy Community, January 6, 2020
It sounds like you had Webroot installed on your computer but still need to use your activation key code to "enable" the full version. That code is likely in the box that this disc came in. If you're having trouble finding it or using it to upgrade to the full subscription version, please contact our support team here: https://www.webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
3
?????
on January 6, 2020
Posted by: Mike88
I`m not sure if it`s working or not because it work`s in the background I guess. However I do know that it block`s me out of site`s that I've purchased from before, not sure if that`s a good thing or not as I thought the site was okay.
Response from webroot.comBy Community, January 10, 2020
I'm sorry to hear you're having issues with websites being blocked. It's worth reaching out to our support team to see if this is a false-positive: https://www.webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
4
All good so far....
on January 8, 2020
Posted by: Just fred
Is there any way any human could tell, if the anti virus one chooses, is working and taking care of what we all fear? All I can say, at this time, I have not been hacked or ransomed, as far as I can decipher. So yes, buy this product, seems to be transparent and doing the job as one would hope......time will tell, that’s why I’ve given three stars on its use, effectiveness, etc
Written by a customer while visiting webroot.com