Customer reviews from webroot.com
Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Average customer rating
4.3
(5,469 Reviews)
Rating breakdown 5,469 reviews
5 Stars
3,880
4 Stars
674
3 Stars
282
2 Stars
154
1 Star
479
78%of customers recommend this product.
(
355 out of
455)
Customer Reviews for Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Customer Rating
4
unobtrusive protection
on November 12, 2019
Posted by: Lugperson
Hard to know how effective the product is if there haven't been any problems. But it is less obtrusive than other antivirus software I've used, and is reasonably priced.
Response from webroot.comBy Community, November 26, 2019
Hey there,
The best experience you can have with an antivirus software is no experience at all! Webroot will continue working tirelessly in the background to keep your computer secure! Please let us know if you ever have difficulties at: https://www.webroot.com/us/en/support/home-contact
Thanks!
Keenan - Webroot Community Specialist
The best experience you can have with an antivirus software is no experience at all! Webroot will continue working tirelessly in the background to keep your computer secure! Please let us know if you ever have difficulties at: https://www.webroot.com/us/en/support/home-contact
Thanks!
Keenan - Webroot Community Specialist
Written by a customer while visiting webroot.com
Customer Rating
5
Excellent, fast protection
on November 13, 2019
Posted by: LoraL
This software is amazing and instills confidence in me for sure. The instructions make it easy to use and configure. If you have any problem at all, you can get technical support immediately and they are AWESOME!
I had a very complicated problem and the agent went above and beyond to log into my computer to help me. We found out that the problem is actually within the program I am using and he left me with no doubts whatsoever.
I highly recommend this program for computer and internet safety, as well as the supreme Customer Support. I am a customer for life!
I had a very complicated problem and the agent went above and beyond to log into my computer to help me. We found out that the problem is actually within the program I am using and he left me with no doubts whatsoever.
I highly recommend this program for computer and internet safety, as well as the supreme Customer Support. I am a customer for life!
Response from webroot.comBy Community, November 26, 2019
Hey there!
Thanks so much for writing this detailed and positive review! We're happy that you've been having such a great experience using Webroot. Welcome to the team!
Keenan - Webroot community specialist
Thanks so much for writing this detailed and positive review! We're happy that you've been having such a great experience using Webroot. Welcome to the team!
Keenan - Webroot community specialist
Written by a customer while visiting webroot.com
Customer Rating
2
Can’t install
on November 13, 2019
Posted by: Anonymous
I bought this product over a month ago and have not been able to install it yet and can not get any help with it I have used webroot many times but Ian si frustrated with it at this time I doubt I win ever use it again
Response from webroot.comBy Community, November 26, 2019
Hey there,
I'm sorry you've been having trouble getting Webroot installed! We offer free tech support that can be reached here: https://www.webroot.com/us/en/support/home-contact
Please send them a ticket or call them and they'll be happy to help out!
Regards,
Keenan - Community Specialist
I'm sorry you've been having trouble getting Webroot installed! We offer free tech support that can be reached here: https://www.webroot.com/us/en/support/home-contact
Please send them a ticket or call them and they'll be happy to help out!
Regards,
Keenan - Community Specialist
Written by a customer while visiting webroot.com
Customer Rating
4
To New to Tell . . . .
on November 14, 2019
Posted by: dorfnair
I am new to Webroot having down loaded it about 2 months ago based the recommendation of a computer geek neighbor. Thus far I have had no negative issues and it seems to be working fine. On memory, the down load and purchase had its ups and downs to a degree but in the end all is well thus far.
Response from webroot.comBy Community, November 26, 2019
Hey there,
Glad to hear you've had a mostly seamless process with Webroot! We're happy to have you on the team! If you ever have any questions, please contact us at: https://www.webroot.com/us/en/support/home-contact
Thanks!
Keenan - Webroot Community Specialist
Glad to hear you've had a mostly seamless process with Webroot! We're happy to have you on the team! If you ever have any questions, please contact us at: https://www.webroot.com/us/en/support/home-contact
Thanks!
Keenan - Webroot Community Specialist
Written by a customer while visiting webroot.com
Customer Rating
5
Effective protection
on November 15, 2019
Posted by: Jeane
Webroot scans effectively and quickly. Very non- intrusive scans. Have had no issues with viruses or hacks.
Response from webroot.comBy Community, November 26, 2019
Hey there,
I'm glad you're enjoying the ease of using our antivirus solution! Our scans are rated to be some of the fastest and most efficient out of any software - you're living proof! Thanks for the review :)
Keenan - Community Specialist
I'm glad you're enjoying the ease of using our antivirus solution! Our scans are rated to be some of the fastest and most efficient out of any software - you're living proof! Thanks for the review :)
Keenan - Community Specialist
Written by a customer while visiting webroot.com
Customer Rating
5
So far, I have had no problems with the program
on November 17, 2019
Posted by: Does Not Exist
The program is just as advertised! Runs fast and does not interfere with my use of the computer. My 'big name' protection was always in my way and every time I renewed, they increased the price. Changes, email and other issues seemed to keep cropping up. I was not happy. You folks are just what I needed,thank you!
Response from webroot.comBy Community, November 26, 2019
Hey there,
Thanks for writing this positive review of Webroot! We try our best to be the most effective and least intrusive antivirus solution available. Glad you're having a seamless experience!
Cheers,
Keenan - Community specialist
Thanks for writing this positive review of Webroot! We try our best to be the most effective and least intrusive antivirus solution available. Glad you're having a seamless experience!
Cheers,
Keenan - Community specialist
Written by a customer while visiting webroot.com
Customer Rating
5
Excellant Protection
on November 19, 2019
Posted by: Billt0449
I installed Webroot on the recommendation of a radio tech show. The install was easy and there does not seem to be any issues with my PC's performance. Overall I am very pleased with this product.
Response from webroot.comBy Community, November 26, 2019
Hey there,
Thanks for writing up this review! Welcome to the Webroot team where you are protected from the chaos of viruses and malware. If you ever have difficulties, please contact us at: https://www.webroot.com/us/en/support/home-contact
Thanks,
Keenan - Community specialist
Thanks for writing up this review! Welcome to the Webroot team where you are protected from the chaos of viruses and malware. If you ever have difficulties, please contact us at: https://www.webroot.com/us/en/support/home-contact
Thanks,
Keenan - Community specialist
Written by a customer while visiting webroot.com
Customer Rating
5
well worth it
on November 20, 2019
Posted by: RichardT
FOR SEVERAL YEARS I HAD WEBROOT, THEN I LET IT LAPSE THINKING I DIDN'T NEED IT; AFTER SEVERAL MONTHS OF TROUBLE AND PHISHING, I GOT WEBROOT AGAIN. SINCE THEN I HAVE HAD NO TROUBLE
Response from webroot.comBy Community, November 26, 2019
Hey there,
Welcome back to the team! Having a computer without antivirus nowadays is indeed a risky idea. I'm glad you're back on track with a protected computer! If you ever have difficulties, please contact us at: https://www.webroot.com/us/en/support/home-contact
Welcome back to the team! Having a computer without antivirus nowadays is indeed a risky idea. I'm glad you're back on track with a protected computer! If you ever have difficulties, please contact us at: https://www.webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com