Customer reviews from webroot.com
Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Average customer rating
4.3
(5,312 Reviews)
Rating breakdown 5,312 reviews
5 Stars
3,752
4 Stars
661
3 Stars
276
2 Stars
152
1 Star
471
78%of customers recommend this product.
(
337 out of
433)
Customer Reviews for Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Customer Rating
5
excellent protection you can have for the price
on May 11, 2019
Posted by: GOBFL
I know my Antivirus will protect mu computer 24/7 and never have to worry about being scam.
Written by a customer while visiting webroot.com
Customer Rating
5
great protection
on May 12, 2019
Posted by: jcshafer61
easy to install. I have had no problems since getting it. I like that it covers more than one device because after I bought it I bought a new computer and so now that is covered too!
Written by a customer while visiting webroot.com
Customer Rating
5
Best protection we have ever had
on May 13, 2019
Posted by: Sheila
Have had Webroot since 2009 and have no complaints!!
Written by a customer while visiting webroot.com
Customer Rating
2
Not sure if it is working
on May 13, 2019
Posted by: Annie
As a senior and somewhat tech-deficient I did not feel that the instructions to put it in action once I paid for it were informative enough. How do I check that it is properly installed and in progress?
Response from webroot.comBy Lara, Online Community Team, May 15, 2019
We're sorry to hear that you've experienced problems loading our product. There are some handy posts on our Knowledge Base that should help you find your way through the process. There are two posts, one for PC users and the other for Mac users.
PC: https://community.webroot.com/webroot-secureanywhere-antivirus-12/install-webroot-secureanywhere-pc-and-mac-316309
Mac: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Mac-How-to-Install-SecureAnywhere/ta-p/34720
If you'd prefer, you could also submit a support ticket and our Support Team will be happy to assist you through the process.
Support: https://www.webrootanywhere.com/servicewelcome.asp
PC: https://community.webroot.com/webroot-secureanywhere-antivirus-12/install-webroot-secureanywhere-pc-and-mac-316309
Mac: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Mac-How-to-Install-SecureAnywhere/ta-p/34720
If you'd prefer, you could also submit a support ticket and our Support Team will be happy to assist you through the process.
Support: https://www.webrootanywhere.com/servicewelcome.asp
Written by a customer while visiting webroot.com
Customer Rating
4
OK ,but....
on May 14, 2019
Posted by: Bobby
I like it but I
wish the "renew now" pop-up would go away.
wish the "renew now" pop-up would go away.
Written by a customer while visiting webroot.com
Customer Rating
2
antivirus
on May 15, 2019
Posted by: snitch1
I paid for webroot but I keep getting a reminder that it has expired.
Response from webroot.comBy Lara, Online Community Team, May 16, 2019
Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact.
Written by a customer while visiting webroot.com
Customer Rating
2
Not sure it works
on May 15, 2019
Posted by: Jack
I’ve had Webroot for several years.
Just had to take my computer to Geek Squad because of poor performance.
They found 10 viruses. Why didn’t Web Root deal with those? I thought that was the purpose of the program!!!!
Response from webroot.comBy Lara, Online Community Team, May 17, 2019
If you feel that your PC has been infected with a virus that is not being detected we recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our threat research specialists can investigate and make sure that everything is set up correctly. We offer free virus removal for all of our customers, as well as rollback and remediation to revert any unwanted changes made by malware, so if anything is amiss our team will help you resolve the issue shortly.
Written by a customer while visiting webroot.com
Customer Rating
1
Worst experience I've ever had since my first computer
on May 16, 2019
Posted by: Me242
Every since I bought my last subscription I have been locked out of my antivirus program
Response from webroot.comBy Lara, Online Community Team, May 17, 2019
Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact.
Written by a customer while visiting webroot.com