Customer reviews from webroot.com
Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Average customer rating
4.3
(5,474 Reviews)
Rating breakdown 5,474 reviews
5 Stars
3,884
4 Stars
675
3 Stars
282
2 Stars
154
1 Star
479
78%of customers recommend this product.
(
357 out of
457)
Customer Reviews for Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Customer Rating
5
Great protection with little to no adverse system impact
on April 25, 2019
Posted by: DonL
I've been using the Webroot AntiVirus package for a number of years now (can't remember how many, exactly, but it's 5+ for sure) and It's always served me well. The thing that attracted me most to the product was it's small footprint and minimal impact on system operation. Unless it's doing an update, I don't even know it's running. I also like that I can install the same license on 5 devices simultaneously and that I can control it's operation on any of those devices remotely from the Webroot web console. I will continue to happily use Webroot AntiVirus on my systems.
Written by a customer while visiting webroot.com
Customer Rating
1
Used too much memory
on April 25, 2019
Posted by: EDOX
I ended up uninstalling this program from my computer. It used too much memory and made my response time super slow. Once the program was gone, I was able to use my system again. I would like to know how to get a refund as I purchased a 5 user family plan and we will not be using this.
Response from webroot.comBy Lara, Online Community Team, April 29, 2019
We are very sorry to hear about your experience. The issues you are reporting are not common, which indicates that there may be something wrong with the installation, or something else going on. We recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our technical support specialists can take a look and make sure that everything is set up correctly.
Written by a customer while visiting webroot.com
Customer Rating
5
Best Relief!
on April 25, 2019
Posted by: cindycake
Having WEBROOT, gives me the security that no one or nothing will be able to enter my computer maliciously. My son in law's business uses WEBROOT and he is the person that suggested I try it. I am very pleased and the price is reasonable. Thank you and keep up the good work!
Written by a customer while visiting webroot.com
Customer Rating
1
I do not have flash drive
on April 25, 2019
Posted by: Birdie
I paid for this and cannot use it. My computer does not take a disk
Response from webroot.comBy Lara, Online Community Team, April 29, 2019
We're sorry to hear that you've experienced problems loading our product. There are some handy posts on our Knowledge Base that should help you find your way through the process. There are two posts, one for PC users and the other for Mac users.
PC: https://community.webroot.com/webroot-secureanywhere-antivirus-12/install-webroot-secureanywhere-pc-and-mac-316309
Mac: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Mac-How-to-Install-SecureAnywhere/ta-p/34720
If you'd prefer, you could also submit a support ticket and our Support Team will be happy to assist you through the process.
Support: https://www.webrootanywhere.com/servicewelcome.asp
PC: https://community.webroot.com/webroot-secureanywhere-antivirus-12/install-webroot-secureanywhere-pc-and-mac-316309
Mac: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Mac-How-to-Install-SecureAnywhere/ta-p/34720
If you'd prefer, you could also submit a support ticket and our Support Team will be happy to assist you through the process.
Support: https://www.webrootanywhere.com/servicewelcome.asp
Written by a customer while visiting webroot.com
Customer Rating
4
Most likely the best on the market
on April 28, 2019
Posted by: JimT
It's very light, and you hardly notice it working.
But you may still need an IT guy to do a proper virus/malaware manually. Hopefully WebRoot will get to a point of development where mannual cleanups won't be needed.
That's my hope & request.
Jim
Written by a customer while visiting webroot.com
Customer Rating
5
Great product never been hacked
on April 28, 2019
Posted by: Honey
Have webroot for many years a great product to have. Also my daughter and grandchildren also have webroot we have never been ha led..
Written by a customer while visiting webroot.com
Customer Rating
3
Good Protection, some Issues after a Month
on April 29, 2019
Posted by: Philander
I got Webroot just over a month ago and up until this week i was loving it and was under the impressions it was the perfect antivirus for me. However about a month into my subscription i started to notice the space on my SSD, where i install windows and some other programs that won't take up a lot of data, was very quickly running out. After a quick investigation i found that Webroot was saving Database files onto my hard drive that took up huge amount of space. By the time i caught this the program had already saved over 45 GBs of data. It looks like there is still no fix to this, however i was able to find a work around by turning the program off and delete these files manually.
This is a minor hassle for someone like me that is in the IT industry, but for somebody that is not so tech savvy or looking for an antivirus they can install and not have to worry about until it detects an issue may see this as a deal breaker. The fact that this issue has been noted for sometime and it is still not fixed is also quite alarming. If a fix were to be issued for this i would definitely recommend this to any user and give it a 5 star review.
Response from webroot.comBy Lara, Online Community Team, April 30, 2019
We are very sorry to hear about your experience. The issues you are reporting are not common, which indicates that there may be something wrong with the installation, or something else going on. We recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our technical support specialists can take a look and make sure that everything is set up correctly.
Written by a customer while visiting webroot.com
Customer Rating
5
Better than all the competition
on April 29, 2019
Posted by: Chris
It’s very thorough and easy to set up and use. I like it , thank you
Written by a customer while visiting webroot.com