Customer reviews from webroot.com
Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Average customer rating
4.3
(5,312 Reviews)
Rating breakdown 5,312 reviews
5 Stars
3,752
4 Stars
661
3 Stars
276
2 Stars
152
1 Star
471
78%of customers recommend this product.
(
337 out of
433)
Customer Reviews for Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Customer Rating
5
Best antivirus!
on April 17, 2019
Posted by: Hannah
Best antivirus protection ever. I like how it scans my computer everyday without me having to do it myself.
Written by a customer while visiting webroot.com
Customer Rating
5
Protection
on April 21, 2019
Posted by: Marnie
Have had Webroot several years and have been very satisfied with the product.
Written by a customer while visiting webroot.com
Customer Rating
5
antivirus
on April 21, 2019
Posted by: mickey
great protection that I have so far, feel safe with it.
Written by a customer while visiting webroot.com
Customer Rating
3
Difficult to install
on April 23, 2019
Posted by: Ernie
I have paid for my renewal and received the cd and have tried to down load several times and have received notices the my webroot has expired.
Response from webroot.comBy Lara, Online Community Team, April 25, 2019
Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact.
Written by a customer while visiting webroot.com
Customer Rating
5
Great protection with little to no adverse system impact
on April 25, 2019
Posted by: DonL
I've been using the Webroot AntiVirus package for a number of years now (can't remember how many, exactly, but it's 5+ for sure) and It's always served me well. The thing that attracted me most to the product was it's small footprint and minimal impact on system operation. Unless it's doing an update, I don't even know it's running. I also like that I can install the same license on 5 devices simultaneously and that I can control it's operation on any of those devices remotely from the Webroot web console. I will continue to happily use Webroot AntiVirus on my systems.
Written by a customer while visiting webroot.com
Customer Rating
1
Used too much memory
on April 25, 2019
Posted by: EDOX
I ended up uninstalling this program from my computer. It used too much memory and made my response time super slow. Once the program was gone, I was able to use my system again. I would like to know how to get a refund as I purchased a 5 user family plan and we will not be using this.
Response from webroot.comBy Lara, Online Community Team, April 29, 2019
We are very sorry to hear about your experience. The issues you are reporting are not common, which indicates that there may be something wrong with the installation, or something else going on. We recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our technical support specialists can take a look and make sure that everything is set up correctly.
Written by a customer while visiting webroot.com
Customer Rating
5
Best Relief!
on April 25, 2019
Posted by: cindycake
Having WEBROOT, gives me the security that no one or nothing will be able to enter my computer maliciously. My son in law's business uses WEBROOT and he is the person that suggested I try it. I am very pleased and the price is reasonable. Thank you and keep up the good work!
Written by a customer while visiting webroot.com
Customer Rating
1
I do not have flash drive
on April 25, 2019
Posted by: Birdie
I paid for this and cannot use it. My computer does not take a disk
Response from webroot.comBy Lara, Online Community Team, April 29, 2019
We're sorry to hear that you've experienced problems loading our product. There are some handy posts on our Knowledge Base that should help you find your way through the process. There are two posts, one for PC users and the other for Mac users.
PC: https://community.webroot.com/webroot-secureanywhere-antivirus-12/install-webroot-secureanywhere-pc-and-mac-316309
Mac: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Mac-How-to-Install-SecureAnywhere/ta-p/34720
If you'd prefer, you could also submit a support ticket and our Support Team will be happy to assist you through the process.
Support: https://www.webrootanywhere.com/servicewelcome.asp
PC: https://community.webroot.com/webroot-secureanywhere-antivirus-12/install-webroot-secureanywhere-pc-and-mac-316309
Mac: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Mac-How-to-Install-SecureAnywhere/ta-p/34720
If you'd prefer, you could also submit a support ticket and our Support Team will be happy to assist you through the process.
Support: https://www.webrootanywhere.com/servicewelcome.asp
Written by a customer while visiting webroot.com