Customer reviews from webroot.com
Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Average customer rating
4.3
(5,312 Reviews)
Rating breakdown 5,312 reviews
5 Stars
3,752
4 Stars
661
3 Stars
276
2 Stars
152
1 Star
471
78%of customers recommend this product.
(
337 out of
433)
Customer Reviews for Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Customer Rating
5
Excellent support group
on April 8, 2019
Posted by: Joel
Webroot seems to be very efficient and complete. No problems. Excellent support group if help is needed.
Written by a customer while visiting webroot.com
Customer Rating
5
Webroot AntiVirus
on April 8, 2019
Posted by: Evie
Since I was introduced to Webroot, I am extremely pleased with it and don't have any issues with my computer.
Written by a customer while visiting webroot.com
Customer Rating
4
Hmmmm
on April 10, 2019
Posted by: Hmmmm13
Honestly, love the product. I renewed a subscription tho, and my computer seems to not have it. I purchased it, and received the disk, but when I instert the disk and run the renewal, I get directed to the same page I purchased the product from. Slightly annoying. Especially since I have no idea if my computer is protected, and there are now "missing days of protection" from my purchased product. Some easier help could be nice.
The product does a great job of keeping McAfe pop ups from occuring, it would be great for my purchased product to continue keeping my computer free from McAfe.
The product does a great job of keeping McAfe pop ups from occuring, it would be great for my purchased product to continue keeping my computer free from McAfe.
Written by a customer while visiting webroot.com
Customer Rating
5
I buy it because it is the best.
on April 10, 2019
Posted by: Linda
It does the job and is highly rated. I will stick with it.
Written by a customer while visiting webroot.com
Customer Rating
5
Very satisfactory and effective antivirus protection
on April 10, 2019
Posted by: skip
I've used Webroot's Antivirus protection for the past 10 years without a single virus infection. Their protection is so good that I no longer use Malwarebyte protection.
Written by a customer while visiting webroot.com
Customer Rating
1
30 min cancel
on April 10, 2019
Posted by: nothing
They make you jump between multiple pages to be able to cancel. All the time being told why you should keep it. Don't fall for a 30 minute cancel
Response from webroot.comBy Lara, Online Community Team, April 12, 2019
Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact.
Written by a customer while visiting webroot.com
Customer Rating
5
Best protection on the market
on April 11, 2019
Posted by: Rosemarie
I am happy to renew my protection, no more problems. Feel my system is very secure.
Written by a customer while visiting webroot.com
Customer Rating
1
I WASTED MY MONEY WITH WEBROOT
on April 12, 2019
Posted by: AURORA
YOUR SOFTWARE DON'T WORK, I COULD NEVER INSTALL IT IN MY DEVICES IT WAS A WASTE OF TIME AND MONEY, SO I DECIDED TO UNINSTALL IT
Response from webroot.comBy Lara, Online Community Team, April 17, 2019
We're sorry to hear that you've experienced problems loading our product. There are some handy posts on our Knowledge Base that should help you find your way through the process. There are two posts, one for PC users and the other for Mac users.
PC: https://community.webroot.com/webroot-secureanywhere-antivirus-12/install-webroot-secureanywhere-pc-and-mac-316309
Mac: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Mac-How-to-Install-SecureAnywhere/ta-p/34720
If you'd prefer, you could also submit a support ticket and our Support Team will be happy to assist you through the process.
Support: https://www.webrootanywhere.com/servicewelcome.asp
PC: https://community.webroot.com/webroot-secureanywhere-antivirus-12/install-webroot-secureanywhere-pc-and-mac-316309
Mac: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Mac-How-to-Install-SecureAnywhere/ta-p/34720
If you'd prefer, you could also submit a support ticket and our Support Team will be happy to assist you through the process.
Support: https://www.webrootanywhere.com/servicewelcome.asp
Written by a customer while visiting webroot.com