Customer reviews from webroot.com
Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Average customer rating
4.3
(5,308 Reviews)
Rating breakdown 5,308 reviews
5 Stars
3,748
4 Stars
661
3 Stars
276
2 Stars
152
1 Star
471
78%of customers recommend this product.
(
336 out of
432)
Customer Reviews for Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Customer Rating
4
Just a little confused ?
on February 21, 2019
Posted by: Dendin
I have web root Antivirus on computer. I thought I was ordering Internet Securtity
Program ? Antivirus work's fine
Program ? Antivirus work's fine
Written by a customer while visiting webroot.com
Customer Rating
1
dificult to install
on February 22, 2019
Posted by: mmmmmmmmmmmmmmmm
I have a any luck installing this product. I have to created a new account and still does not work.
Response from webroot.comBy Lara, Online Community Team, March 1, 2019
We're sorry to hear that you've experienced problems loading our product. There are some handy posts on our Knowledge Base that should help you find your way through the process. There are two posts, one for PC users and the other for Mac users.
PC: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Installing-Webroot-SecureAnywhere-on-a-PC/ta-p/5572
Mac: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Mac-How-to-Install-SecureAnywhere/ta-p/34720
If you'd prefer, you could also submit a support ticket and our Support Team will be happy to assist you through the process.
Support: https://www.webrootanywhere.com/servicewelcome.asp
PC: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Installing-Webroot-SecureAnywhere-on-a-PC/ta-p/5572
Mac: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Mac-How-to-Install-SecureAnywhere/ta-p/34720
If you'd prefer, you could also submit a support ticket and our Support Team will be happy to assist you through the process.
Support: https://www.webrootanywhere.com/servicewelcome.asp
Written by a customer while visiting webroot.com
Customer Rating
2
Irritated
on February 24, 2019
Posted by: Ship
Even though I have purchased the renewal and installed it, my computer keeps getting a pop up message that I need to renew
Response from webroot.comBy Lara, Online Community Team, March 1, 2019
Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact.
Written by a customer while visiting webroot.com
Customer Rating
2
Disappointed
on February 24, 2019
Posted by: DMcC
I had to uninstall it because it interfered with a Windows update. Very disappointing. Let me know if there is a solution for this.
Response from webroot.comBy Lara, Online Community Team, March 1, 2019
Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact.
Written by a customer while visiting webroot.com
Customer Rating
5
Best One!
on February 24, 2019
Posted by: Writersings
I've used many different anti-virus programs and Webroot seems to be the best. It doesn't bog down the computer and works efficiently in the background. It scans very fast too!
Written by a customer while visiting webroot.com
Customer Rating
3
Was 5 stars but it changed
on February 25, 2019
Posted by: Bug1971
Love webroot, well, I used to . The protection is the best I ever had, however the backup messes up half the time and the password manager never work. Fix those two issues and I will go back to 5 stars
Response from webroot.comBy Lara, Online Community Team, March 1, 2019
Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact.
Written by a customer while visiting webroot.com
Customer Rating
5
Love it
on February 26, 2019
Posted by: PetPhotographer
Fastest scan, and very comprehensive.
However, please understand that we don’t all speak computer tech. I have no idea what most of your statements are talking about.
However, please understand that we don’t all speak computer tech. I have no idea what most of your statements are talking about.
Written by a customer while visiting webroot.com
Customer Rating
1
I am confused
on February 26, 2019
Posted by: Mike
I paid for webroot after numerous promptings, which resulted in slowing of my laptop. While, my bank account was promptly charged for another year of service, I continue to get prompts to renew webroot and am told that my computer is not protected. This has gone on for months. Recently, I received a webroot CD, but I don't know what to do with it, since the laptop I paid to protect does not have a CD drive, and I have never had to run a CD before. I feel like I have been ripped off and am considering a formal complaint to the FCC and Better business bureau for fraud
Written by a customer while visiting webroot.com