Customer reviews from webroot.com
Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Average customer rating
4.3
(5,474 Reviews)
Rating breakdown 5,474 reviews
5 Stars
3,884
4 Stars
675
3 Stars
282
2 Stars
154
1 Star
479
78%of customers recommend this product.
(
357 out of
457)
Customer Reviews for Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Customer Rating
1
Short warrantee
on January 28, 2019
Posted by: Joseph
I bought product 2 months ago and already received message that product is expiring.
Response from webroot.comBy Lara, Online Community Team, January 29, 2019
Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact.
Written by a customer while visiting webroot.com
Customer Rating
5
Excellent So Far
on January 28, 2019
Posted by: SojournerMan
It's been not quite 2 months, I think, and my experience with Webroot has been exactly what I needed: little for me to do, trouble-free, highly effective, low drain on my PC resources, self-updating, all with the price as advertised, and highly configurable if I want to tweak it. Yes, so far so good... excellent even. I don't grant "excellent" easily when it comes antivirus software, and that's for sure. Used quite a few, and all have disappointed on one front or the other.
Written by a customer while visiting webroot.com
Customer Rating
5
I am impressed!
on January 29, 2019
Posted by: Marveen
I recently subscribed to Web Root for anti-virus protection. It has performed very well and exceeded my expectations when I recently logged on to an internet sales promotion and WebRoot sent an immediate alert that the page was a scam. I will be sure to tell friends and family how happy I am with WebRoot.
Written by a customer while visiting webroot.com
Customer Rating
5
Good product
on January 30, 2019
Posted by: richard
I am very pleased with this product, it gets on with the job and leaves me alone
Written by a customer while visiting webroot.com
Customer Rating
2
Haven't been able to put it in my computer
on January 30, 2019
Posted by: Patty
I tried to upload after purchasing the product and really having a tough time. Is there a customer service line I may call?
Response from webroot.comBy Lara, Online Community Team, February 4, 2019
Thank you for taking the time to write this review, and yes, we can be reached at 1-866-612-4227.
Written by a customer while visiting webroot.com
Customer Rating
1
Poor
on February 1, 2019
Posted by: erdr
Won’t run. Useless. Just sits there and says “preparing to scan” and does nothing
Response from webroot.comBy Lara, Online Community Team, February 4, 2019
We are very sorry to hear about your experience. The issues you are reporting are not common, which indicates that there may be something wrong with the installation, or something else going on. We recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our technical support specialists can take a look and make sure that everything is set up correctly.
Written by a customer while visiting webroot.com
Customer Rating
3
I think i have some part of another one of your product.
on February 1, 2019
Posted by: Anna
You seem to be doing a wonderful job so far. I am not happy with the window that pops up asking me to sign in to WIFI Security and wants a password. I did not buy the WIFI Security program from you. You sent to me in error instead of the regular Antivirus program. How can I get rid of that pop up? Thank you.
Anna DeVere
Response from webroot.comBy Lara, Online Community Team, February 4, 2019
It sounds like SecureAnywhere may not be functioning properly. The best course of action would be to contact our Support Team by submitting a ticket https://www.webrootanywhere.com/servicewelcome.asp. They will be able to assist you to make sure that the software is working correctly.
Written by a customer while visiting webroot.com
Customer Rating
5
Clark
on February 2, 2019
Posted by: Clark
The product is great but I do have a concern about the renewal process. Even after I renewed the product I'm still getting renewal notice pop-ups. I don't think this should happen if the system has updated.
Written by a customer while visiting webroot.com