Customer reviews from webroot.com
Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Average customer rating
4.3
(5,474 Reviews)
Rating breakdown 5,474 reviews
5 Stars
3,884
4 Stars
675
3 Stars
282
2 Stars
154
1 Star
479
78%of customers recommend this product.
(
357 out of
457)
Customer Reviews for Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Customer Rating
3
Having problems
on September 16, 2018
Posted by: Minnie
I am getting a message of Microsoft Spyware Pornagraphic Unknown IP address. Also says Microsoft Official Support (telling me to call). I am thinking I am being hacked if I would go in and call. I just shut down.
Wondering what can be done except get another computer. Mine is not that old.
Thank You.
Wondering what can be done except get another computer. Mine is not that old.
Thank You.
Response from webroot.comBy Lara - Webroot Community Support Team, Online, October 12, 2018
That is actually a fraudulent warning, and is designed to scam you. Refer here to learn more: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Understanding-Tech-Support-Scams/ta-p/319696
Written by a customer while visiting webroot.com
Customer Rating
1
Utter rubbish
on September 18, 2018
Posted by: Mike
The product was supposed to renew automatically, it did :NOT . I tried to renew on line and failed even though the money has gone out of my bank account. now every time I log on I get a warning I am not protected, I do not know where I stand, I am NOT happy man.
Response from webroot.comBy Lara - Webroot Community Support Team, Online, October 12, 2018
Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact.
Written by a customer while visiting webroot.com
Customer Rating
3
Shortcomings of Webroot
on September 19, 2018
Posted by: Mikey
I changed from another antivirus to Webroot after reading a review in PC Magazine that said how it does its work in the background and you don't feel it's there. My main problem was that, after OS (Win 7 Home) boot, I run a batch file that launches 23 instances of Windows Explorer that I need to open. In the middle of this process the batch file execution stopped for 2..3 minutes and the computer seemed not to do anything; after that it resumed running the batchfile and completed the execution. This delay was annoying. Now I see that webroot does just the same, but the delay is even longer.
I also have Malwarebytes installed. I defragment and clean my PC on a regular basis. Since I've been using Webroot only for a few months, I cannot say how efficient an AntiVirus it is - I used the previous product for 15 years or so and didn't have problems worth speaking of.
The devil is in the details. Or, maybe it's a problem related to my software or hardware.
PS. I am a programmer and IT Consultant using the PC since 1987.
Response from webroot.comBy Lara - Webroot Community Support Team, Online, October 12, 2018
It sounds like SecureAnywhere may not be functioning properly. The best course of action would be to contact our Support Team by submitting a ticket https://www.webrootanywhere.com/servicewelcome.asp. They will be able to assist you to make sure that the software is working correctly.
Written by a customer while visiting webroot.com
Customer Rating
4
Lovely
on September 19, 2018
Posted by: Dave
Seems to be lovely. Won't know until either something bad happens or it doesn't.. But it worked on some old XP and Windows Server 2003 R2 systems.
Written by a customer while visiting webroot.com
Customer Rating
5
Value for Money.
on September 19, 2018
Posted by: Tsubasa
Very light on the CPU. It is also cheaper than many of the other security softwares that other brands sell.
Written by a customer while visiting webroot.com
Customer Rating
5
Good Protection For My Mac
on September 19, 2018
Posted by: Mark
Webroot is unobtrusive, and doesn't slow down my Mac. Others I have tried have tied up RAM and have slowed down performance. I am pleased with Webroot and will continue using it.
Written by a customer while visiting webroot.com
Customer Rating
5
WEBROOT ROCKS!!!
on September 19, 2018
Posted by: Faith
I've never had a problem with WEBROOT~~~It's been on the money. Scans are quick and very thorough. Love this software.
Written by a customer while visiting webroot.com
Customer Rating
5
Best computer protection out there!!!
on September 20, 2018
Posted by: Lara
I have been using Webroot for years. Won't use anything else. I love how fast they respond to issues. Email responses in less than 24 hours. Thank you Webroot!!!
Written by a customer while visiting webroot.com