Customer reviews from webroot.com
Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Average customer rating
4.3
(5,305 Reviews)
Rating breakdown 5,305 reviews
5 Stars
3,746
4 Stars
660
3 Stars
276
2 Stars
152
1 Star
471
78%of customers recommend this product.
(
336 out of
432)
Customer Reviews for Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Customer Rating
4
needs work
on September 13, 2018
Posted by: none
Sometimes I will get a popup ad that will takeover my computer...It says it has found a virus in my system....It says it is from microsoft and I have to call a number to fix the problem..The only way to get rid of it is to hold the power button down..Shouln't webroot stop this?
Response from webroot.comBy Webroot Community Support Team, Online, September 20, 2018
We recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so that one of our threat research specialists can investigate and make sure that everything is set up correctly. We offer free virus removal for all of our customers, as well as rollback and remediation to revert any unwanted changes made by malware, so if anything is amiss our team will help you resolve the issue shortly.
Written by a customer while visiting webroot.com
Customer Rating
5
A Secure Feeling...
on September 14, 2018
Posted by: Eric
I replaced ESET with this product a couple of months ago and have had a great experience to date. I feel very secure and rarely think about antivirus' because I feel like WEBROOT has me covered!
Written by a customer while visiting webroot.com
Customer Rating
5
Product Review
on September 14, 2018
Posted by: RickG
I’m very pleased with your anti-virus product, it has allowed me to once again effectively and efficiently use my computer. It is definitely worth the money. Thanks for dedicating your time and your efforts in creating such a good product.
Written by a customer while visiting webroot.com
Customer Rating
5
Me Pastor knows best
on September 15, 2018
Posted by: NA123
Best protection of all the products I have ever had
Written by a customer while visiting webroot.com
Customer Rating
3
Having problems
on September 16, 2018
Posted by: Minnie
I am getting a message of Microsoft Spyware Pornagraphic Unknown IP address. Also says Microsoft Official Support (telling me to call). I am thinking I am being hacked if I would go in and call. I just shut down.
Wondering what can be done except get another computer. Mine is not that old.
Thank You.
Wondering what can be done except get another computer. Mine is not that old.
Thank You.
Response from webroot.comBy Lara - Webroot Community Support Team, Online, October 12, 2018
That is actually a fraudulent warning, and is designed to scam you. Refer here to learn more: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Understanding-Tech-Support-Scams/ta-p/319696
Written by a customer while visiting webroot.com
Customer Rating
1
Utter rubbish
on September 18, 2018
Posted by: Mike
The product was supposed to renew automatically, it did :NOT . I tried to renew on line and failed even though the money has gone out of my bank account. now every time I log on I get a warning I am not protected, I do not know where I stand, I am NOT happy man.
Response from webroot.comBy Lara - Webroot Community Support Team, Online, October 12, 2018
Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact.
Written by a customer while visiting webroot.com
Customer Rating
3
Shortcomings of Webroot
on September 19, 2018
Posted by: Mikey
I changed from another antivirus to Webroot after reading a review in PC Magazine that said how it does its work in the background and you don't feel it's there. My main problem was that, after OS (Win 7 Home) boot, I run a batch file that launches 23 instances of Windows Explorer that I need to open. In the middle of this process the batch file execution stopped for 2..3 minutes and the computer seemed not to do anything; after that it resumed running the batchfile and completed the execution. This delay was annoying. Now I see that webroot does just the same, but the delay is even longer.
I also have Malwarebytes installed. I defragment and clean my PC on a regular basis. Since I've been using Webroot only for a few months, I cannot say how efficient an AntiVirus it is - I used the previous product for 15 years or so and didn't have problems worth speaking of.
The devil is in the details. Or, maybe it's a problem related to my software or hardware.
PS. I am a programmer and IT Consultant using the PC since 1987.
Response from webroot.comBy Lara - Webroot Community Support Team, Online, October 12, 2018
It sounds like SecureAnywhere may not be functioning properly. The best course of action would be to contact our Support Team by submitting a ticket https://www.webrootanywhere.com/servicewelcome.asp. They will be able to assist you to make sure that the software is working correctly.
Written by a customer while visiting webroot.com
Customer Rating
4
Lovely
on September 19, 2018
Posted by: Dave
Seems to be lovely. Won't know until either something bad happens or it doesn't.. But it worked on some old XP and Windows Server 2003 R2 systems.
Written by a customer while visiting webroot.com