Customer reviews from webroot.com
Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Average customer rating
4.3
(5,474 Reviews)
Rating breakdown 5,474 reviews
5 Stars
3,884
4 Stars
675
3 Stars
282
2 Stars
154
1 Star
479
78%of customers recommend this product.
(
357 out of
457)
Customer Reviews for Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Customer Rating
1
Used to Be Better and Faster
on July 11, 2018
Posted by: FormerlySatisfiedCustomer
When they first launched the cloud-based version it took very little time to scan my PC and it didn't weigh it down. I used to love this product. Now it takes over an hour to scan, and it really causes my PC to be slow. Unacceptable!
Response from webroot.comBy Lara - Webroot Community Support Team, Online, July 12, 2018
We are very sorry to hear about your experience. The issues you are reporting are not common, which indicates that there may be something wrong with the installation, or something else going on. We recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our technical support specialists can take a look and make sure that everything is set up correctly.
Written by a customer while visiting webroot.com
Customer Rating
5
Best Product I have used
on July 12, 2018
Posted by: Rebecca
I loved the product it was downloadable easy and it made me feel like a tech person with the easy to follow step by step instructions
Written by a customer while visiting webroot.com
Customer Rating
3
Confused and uncertain
on July 13, 2018
Posted by: Sally
I still get confusing messages on my screen saying hat I don't have certain coverage, I need to update, or I need to clean my cleaner. I am a novice with the computer, I have been in business 23 year and I am not tech savvy, so this confuses me and makes me wonder if I have the right coverage. not feeling secure.
Response from webroot.comBy Lara - Webroot Community Support Team, Online, July 16, 2018
Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact.
Written by a customer while visiting webroot.com
Customer Rating
4
anivirus
on July 13, 2018
Posted by: none
So far so good just started using them recent left another company that was more expenive
Written by a customer while visiting webroot.com
Customer Rating
5
a really good antivirus.
on July 13, 2018
Posted by: Billy
My grandson recommended Webroot to me and it is the best antivirus I have ever used. I like the way it scans my computer every day and sofar it found one problem. That saved me a problem that I don't have to try to fix. A great AntiVirus program.
Written by a customer while visiting webroot.com
Customer Rating
1
Not so good
on July 13, 2018
Posted by: lyndllw
I'm not sure what I'm paying for, maybe expecting protection from ransom ware is a bridge too far. Several times on Yahoo I was hit by ransom ware attacks. I had to shut down my pc, then restart. So, I don't really get the protection part. However, I understand maybe my protection plan isn't expensive enough to cover it all.
Response from webroot.comBy Lara - Webroot Community Support Team, Online, July 16, 2018
What you are likely finding are pop-ups designed to act as ransomware. These are actually harmless in the sense that your computer is not infected, and they have no function other than your typical pop-up ad. If you ever feel that you have received an infection of any kind, please immediately reach out to our support team so they can look into it for you. They can be reached at 1-866-612-4227.
Written by a customer while visiting webroot.com
Customer Rating
5
I have confidence in Webroot
on July 13, 2018
Posted by: cathy
I have used Webroot for years and have confidence in them. That is the most important aspect for me.
Written by a customer while visiting webroot.com
Customer Rating
5
INSTALLED NEARLY A YEAR AGO
on July 14, 2018
Posted by: Sweetie
Webroot SecureAnywhere was recommended and installed by a professional, after our previous computer and free security efforts failed. In nearly one year later we have had 0 issues that with a security breach that was not managed b y this app. We are in our 70s and fell at peace knowing it is protecting our data. This product is well worth the investment.
Written by a customer while visiting webroot.com