Customer reviews from webroot.com
Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Average customer rating
4.3
(5,305 Reviews)
Rating breakdown 5,305 reviews
5 Stars
3,746
4 Stars
660
3 Stars
276
2 Stars
152
1 Star
471
78%of customers recommend this product.
(
336 out of
432)
Customer Reviews for Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Customer Rating
5
best protection
on July 9, 2018
Posted by: Barbara
my cousin told me about getting weroot. she uses it and said it was the best.
Written by a customer while visiting webroot.com
Customer Rating
1
I couldn't get it to work
on July 9, 2018
Posted by: Vicki
I have a website I have been going to daily for years. Webroot wouldn't let me. I couldn't get it to allow the website. I uninstalled your product and will not be using it in the future. Can I get my money back? You don't have to publish this.
Response from webroot.comBy Lara - Webroot Community Support Team, Online, July 12, 2018
Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact.
Written by a customer while visiting webroot.com
Customer Rating
5
No issues in a decade.
on July 11, 2018
Posted by: tdauthor
A "geek" at Best Buy originally tipped us onto Webroot & he was right. We've not had any issues in a decade and have just renewed for another 3 years.
Written by a customer while visiting webroot.com
Customer Rating
5
Effective
on July 11, 2018
Posted by: Doug
Knock on wood, I have not had any viruses infect my computer. Good product. Fair price.
Written by a customer while visiting webroot.com
Customer Rating
1
Used to Be Better and Faster
on July 11, 2018
Posted by: FormerlySatisfiedCustomer
When they first launched the cloud-based version it took very little time to scan my PC and it didn't weigh it down. I used to love this product. Now it takes over an hour to scan, and it really causes my PC to be slow. Unacceptable!
Response from webroot.comBy Lara - Webroot Community Support Team, Online, July 12, 2018
We are very sorry to hear about your experience. The issues you are reporting are not common, which indicates that there may be something wrong with the installation, or something else going on. We recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our technical support specialists can take a look and make sure that everything is set up correctly.
Written by a customer while visiting webroot.com
Customer Rating
5
Best Product I have used
on July 12, 2018
Posted by: Rebecca
I loved the product it was downloadable easy and it made me feel like a tech person with the easy to follow step by step instructions
Written by a customer while visiting webroot.com
Customer Rating
3
Confused and uncertain
on July 13, 2018
Posted by: Sally
I still get confusing messages on my screen saying hat I don't have certain coverage, I need to update, or I need to clean my cleaner. I am a novice with the computer, I have been in business 23 year and I am not tech savvy, so this confuses me and makes me wonder if I have the right coverage. not feeling secure.
Response from webroot.comBy Lara - Webroot Community Support Team, Online, July 16, 2018
Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact.
Written by a customer while visiting webroot.com
Customer Rating
4
anivirus
on July 13, 2018
Posted by: none
So far so good just started using them recent left another company that was more expenive
Written by a customer while visiting webroot.com