Customer reviews from webroot.com
Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Average customer rating
4.3
(5,458 Reviews)
Rating breakdown 5,458 reviews
5 Stars
3,871
4 Stars
672
3 Stars
282
2 Stars
154
1 Star
479
78%of customers recommend this product.
(
351 out of
451)
Customer Reviews for Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Customer Rating
5
The best anti-virus software on the market
on December 30, 2018
Posted by: Happyuser
I’ve had this on my laptop for several years. The ease of use and the protection it provides is so amazing that I purchased the expanded product to cover my entire family. It runs daily scans for us and lets us know if it finds anything that shouldn’t be there, and warns us before any dangerous files can get into the computer. I back up my critical files to their cloud.
Written by a customer while visiting webroot.com
Customer Rating
3
Still trying to see if I have the updated version I purchased online. . .
on January 14, 2019
Posted by: JLJL
Purchased online renewal for multiple computers. But after updating my subscription, every time the program is open, it still says that my subscription is out of date. The scans will run as if everything is going smoothly, but am now concerned that I just got fleeced. I know that when the product was working correctly (prior to my expiration notice), everything was fine. 3 stars is the average of 5 for a perfect product and 1 for potentially being charged for vaporware.
Response from webroot.comBy Lara, Online Community Team, January 16, 2019
Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact.
Written by a customer while visiting webroot.com
Customer Rating
1
ease of obtaining service via internet
on February 18, 2019
Posted by: bbbbbb
I returned to webroot because of the protection from previous. I have nothing but problems to obtain the service via the internet. You were very prompt to obtain your money from the credit card. I received a CD via the mail with no instructions as to what it was for or what to do with it. I do not know if I will renew the subscription next time or not.
Response from webroot.comBy Lara, Online Community Team, March 1, 2019
Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact.
Written by a customer while visiting webroot.com
Customer Rating
3
AntiVirus support is excellent; Password Management is lacking.
on March 3, 2019
Posted by: Doug
I remain deeply disappointed in Webroot's failure to fix an issue that has been festering for six months now:
Deactivation last September of Webroot Password Manager extension and toolbar by Firefox version 57 update.
Support keeps telling me a resolution is near, but the matter keeps getting kicked farther down the road each month.
I would appreciate knowing the current status of progress being made toward solving this vexing problem.
Deactivation last September of Webroot Password Manager extension and toolbar by Firefox version 57 update.
Support keeps telling me a resolution is near, but the matter keeps getting kicked farther down the road each month.
I would appreciate knowing the current status of progress being made toward solving this vexing problem.
Response from webroot.comBy Lara, Online Community Team, March 6, 2019
Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact.
Written by a customer while visiting webroot.com
Customer Rating
3
Can't get my password reset and the reminder to renew keeps coming up even though I paid my annual membership
on March 10, 2019
Posted by: Moonie
Webroot has been great in protecting my computer. However, accessing things outside of this has been impossible. I used my current password multiple times and the system would not let me in. I tried password reset but I did not get an e-mail as it said I would. In addition, I keep getting reminders that my Webroot is out of date, but then I go to the Webroot app on my computer and it says that I am protected.
In the past I have had trouble with viruses that were my fault for clicking on something I shouldn't have, etc. Webroot was awesome and helped me through the issue. For this I thank them greatly which is why I gave them 3 stars. If I could access my account and this silly reminder would go away - I would give them 5 stars all the way.
In the past I have had trouble with viruses that were my fault for clicking on something I shouldn't have, etc. Webroot was awesome and helped me through the issue. For this I thank them greatly which is why I gave them 3 stars. If I could access my account and this silly reminder would go away - I would give them 5 stars all the way.
Response from webroot.comBy Lara, Online Community Team, March 15, 2019
Thank you very much for your feedback. These concerns are best addressed by one of our tech support agents. We recommend that you contact our support team so that we can assist you further: https://www.webroot.com/us/en/support/contact.
Written by a customer while visiting webroot.com
Customer Rating
3
Good protection at decent price
on May 2, 2019
Posted by: iyeux
Basically covers everything you need for antivirus. However for some reason it messes with google chrome. Hotkeys to open new tabs or to toggle the find function lags only when webroot is on (it takes several tries for the hotkeys to work). Identity protection also stops my text expander software to not work on Chrome. Switching off identity protection fixes this, but it does not stay off for some reason and switches itself back on every time I start my computer.
Response from webroot.comBy Lara, Online Community Team, May 6, 2019
We are very sorry to hear about your experience. The issues you are reporting are not common, which indicates that there may be something wrong with the installation, or something else going on. We recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our technical support specialists can take a look and make sure that everything is set up correctly.
Written by a customer while visiting webroot.com
Customer Rating
1
Not as good or as easy as expected
on July 22, 2019
Posted by: Steve
I have WEBROOT on my desk top, subscription is up to date, originally up loaded to my laptop. I have not be able to up load the new subscription from desk top to lap top. Lap top continues to show expired, and only lets me purchase new soft ware.
Frustrated, I did purchase software for my lap top. I received a new disc, however, I cannot load it on my PC. New laptops as this one, does not have a disc draw. Only flash drives. Rating below is for my desk top, which is great
Frustrated, I did purchase software for my lap top. I received a new disc, however, I cannot load it on my PC. New laptops as this one, does not have a disc draw. Only flash drives. Rating below is for my desk top, which is great
Response from webroot.comBy Lara, Online Community Team, July 24, 2019
Our support team can resolve this for you. Please give us a call at 1-866-612-4227 so we can get you taken care of.
Written by a customer while visiting webroot.com
Customer Rating
1
Not happy
on October 2, 2019
Posted by: Mike R
My computer keeps saying the web root has expired and I paid for it and it was charged to my credit card it keeps saying renew now the card was charged to my account
Written by a customer while visiting webroot.com