Customer reviews from webroot.com
Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Average customer rating
4.3
(5,299 Reviews)
Rating breakdown 5,299 reviews
5 Stars
3,741
4 Stars
660
3 Stars
276
2 Stars
151
1 Star
471
78%of customers recommend this product.
(
334 out of
430)
Customer Reviews for Webroot SecureAnywhere AntiVirus 2013 - Mac/Windows
Customer Rating
5
good protection
on February 2, 2018
Posted by: shawnie
Im just getting webroot after years without it son I guess ill wait and see
Written by a customer while visiting webroot.com
Customer Rating
3
Average at Best
on February 3, 2018
Posted by: Hotrod808
About a week after I got your service my Computer was hacked.
Response from webroot.comBy Anna, Online, February 6, 2018
If you feel that your PC has been infected with a virus that is not being detected we recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our threat research specialists can investigate and make sure that everything is set up correctly. We offer free virus removal for all of our customers, as well as rollback and remediation to revert any unwanted changes made by malware, so if anything is amiss our team will help you resolve the issue shortly.
Written by a customer while visiting webroot.com
Customer Rating
4
Good news and bad news . . .
on February 5, 2018
Posted by: Cheri
So far, everything is going well. A couple things happened that are not too good. When Webroot was installed, all of my documents moved around and a lot of them came out of their folders. Also, since then, my computer has been making a lot of temporary files, which is annoying.
Written by a customer while visiting webroot.com
Customer Rating
2
My computer is terribly slow since my renewal !!
on February 5, 2018
Posted by: Marie
It always says when I start up my computer there's a problem and has to restart, when I'm TRYING to work in Microsoft Word it's always showing Not Responding...
Response from webroot.comBy Anna, Online, February 6, 2018
This doesn't sound like SecureAnywhere issue, but our support team will be happy to help you resolve in any case. Please submit a ticket https://www.webrootanywhere.com/servicewelcome.asp and they will assist you shortly.
Written by a customer while visiting webroot.com
Customer Rating
5
Wonderful Product
on February 5, 2018
Posted by: Debo
I am on Facebook 12-15 hours a day and many virus/hackers out there I don't click on many things but Webroot will not let me go any futher pops up and tells me, I click go back and it takes me back to safety. I feel safe as I have gone through the virus, main one prior to Webroot, I had a hacker that went into my pc and changed the log on name, it stole my identity, this is very scary, they had my bank name and used it to try to take it over several more places they got into, I caught it the second day as my bank had left a message asking me to call back with my SS # and account #, well I know my bank does not do this I called them and they informed me no it was not them they got the phone # and they said it was not a one of their #'s.. Thank goodness the bank took over I spent about 6 hours on conference call with bank, fraud dept, identity theft dept. the 3 credit beau.'# they informed u they had already tried and red flagged it, so then it was a matter of setting up pass words that would be used if I needed a new CC or something that I had to call them with password and what CC name Etc., I had to mail my hard drive to fraud dept, they took over my e-mail as that was their contact e-mail address, meant time I bought Webroot have never had a problem, the people was caught, I had to sign papers to put in charges against them, fraud dept called and told me they destroyed the hard drive and closed the e-mail address out.
Written by a customer while visiting webroot.com
Customer Rating
4
Good product, licensing difficult
on February 6, 2018
Posted by: 7cyborg7
I bought 2 copies of this one for me and one for my wife using the same email account. Trying to get the license to my wifes computer was difficult to say the least
Written by a customer while visiting webroot.com
Customer Rating
5
BEST PRODUCT
on February 6, 2018
Posted by: SANDY
IT CAME WITH MY COMPUTER WHE I BOUGHT IT SO WHEN IT EXPIRED I FIGURED I WOULD BUY IT AGAIN IT SEEM TO BR WORKING VERY WELL SO I DID NOT SEE ANY REASON TO GO WITH ANYHRIN ELSE.
Written by a customer while visiting webroot.com
Customer Rating
5
Install it & forget it!
on February 7, 2018
Posted by: Kentonia
Have been a Webroot fan now for 2 years. I've tried all the other so called "best" but nothing performs like Webroot. Not one problem since installation!
Written by a customer while visiting webroot.com