Customer reviews from roku.com
Roku - 55" Class Plus Series 4K QLED Mini-LED Smart RokuTV (2026)
Average customer rating
4.8
(376 Reviews)
Rating breakdown 376 reviews
5 Stars
336
4 Stars
25
3 Stars
7
2 Stars
4
1 Star
4
85%of customers recommend this product.
(
61 out of
72)
Customer Reviews for Roku - 55" Class Plus Series 4K QLED Mini-LED Smart RokuTV (2026)
Customer Rating
1
Absolute Trash Heal
on August 18, 2024
Posted by: TkVegas
from Las Vegas
I’ve owned this TV for about two months. In the time that I have owned it, it has sporadically shut off requiring regular (2 to 3 times a week) factory resets using the reset button on the side of the television just to resume normal operation after a catastrophic crash. I have worked through every single possible solution in the absolute nightmare, which is the tech-support threads, and at this point I spend just about as much time troubleshooting the television as I do watching it. Even when it is operational, the apps are painfully slow and crash constantly, even though it utilizes a hardwired ethernet connection. When I watch movies and TV via their own respective streaming applications on my Xbox everything works fine, but when the Roku TV crashes and I have to conduct a factory reset, I am required to set up the TV again, which brings me into an endless loop rendering the TV completely inoperable. I would not spend a penny on this or any other Roku product moving forward , due to lack of tech-support, quality, control, and functionality of the device
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, October 21, 2024
Hi there! We appreciate you letting us know, we're here to help. First, we need to consider updating the software version of your TV. The latest version will help you achieve optimal performance with the latest features. To check, press Home>Setting>System>Software Update>Check Now to check for updates manually. In addition, make sure that you have a stable Wi-Fi connection to avoid this issue; try restarting your Wi-Fi router and consider the distance between your TV and Wi-Fi router. For more tips on improving Wi-Fi connectivity, refer to this link at https://support.roku.com/article/213122277#section-1. If none of these suggestions work, please get in touch with a member of our team so that we can assist you directly at support.roku.com/contactus.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
3
Blue tooth for ear or he does not work.
on May 2, 2024
Posted by: Wdavis
from Florida
I have the 75" Roku Plus Series that I bought in 2023. Nice TV but the blue tooth will not connect to headphones or apple ear pods. I have contact customer service about 3 weeks ago and got a call from tech support on 5-1-2024. They put me on hold and the call was drop. Contacted customer service and was told tech support would call back. Never got a call back.
The other problem with this TV is if you watch Over the Air Tv, it will lose sync with the audio.
The other problem with this TV is if you watch Over the Air Tv, it will lose sync with the audio.
No, I would not recommend this to a friend.
Written by a customer while visiting roku.com
Customer Rating
3
Nice tv but has network issues
on March 10, 2024
Posted by: TBpgh
from Pittsburgh
TV is nice. Good picture. Great interface. Mine however has to be restarted almost every time I turn it on as it constantly drops connection to my WiFi and that’s the only way I found for it to reconnect. It really makes a nice tv a bit of a pain to use. Other non-branded Roku TVs in our house do not have this issue.
No, I would not recommend this to a friend.
Response from roku.comBy Elmer, Roku Customer Advocate, November 20, 2024
Hello! Thank you for your support of our Roku products and for sharing your experience with us. First, have you tried connecting to a different network, like a mobile hotspot, to see if the issue is with your Roku device or Wi-Fi router? Also, try restarting your Wi-Fi router. You can also improve your Wi-Fi connection by moving your router and Roku device to a higher location in the room. To check the strength of your connection, go to Home > Network > Check Network Connection. For more tips on improving your Wi-Fi connections, please visit https://support.roku.com/article/213122277. If none of these suggestions work, please contact our team at support.roku.com/contactus for further assistance. Your feedback is incredibly important to us and plays a crucial role in shaping our products and services.
Thank you!
Roku Customer Advocate
Thank you!
Roku Customer Advocate
Written by a customer while visiting roku.com
Customer Rating
5
It’s everything I’ll need
on March 3, 2024
Posted by: Cinematic Streamer
from Washington State
Perfect execution of a TV. Other manufactures will bloat their tv’s with APPS, not this one. Select what you need and it’s ready to go. Startup time is quick and navigating is a breeze. The picture is perfect. Works excellent for a PC monitor too!
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great experience
on January 23, 2024
Posted by: Shawn
from Jamison, PA
This was a gift from my kids and it is wonderful. The visual experience is outstanding
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great tv
on January 23, 2024
Posted by: Scooby
from Macon Ga
Love love this tv , it’s so simple to use compared to other brands.Been a LG buyer for a while, this tv is so much better.No more buffering while watching a movie just good ole clear picture
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
65" Roku Q-Dot 4K TV
on January 20, 2024
Posted by: Fred
from Grand Blanc, MI
The Good: At first I was skeptical of this TV, especially at the price level and being a Samsung/Sony owner. The picture is very good and the Quantum Dots coupled with the full array back lighting give it amazing color and contrast. Back lighting is good as are the black levels. It has a fair number of HDMI inputs, the eARC works well to help deliver good sound. Speaking of sound this set has excellent speakers for such a thin (it is heavy) 65" television. A very good selection of apps and a very responsive interface.
The Bad: I have had multiple issues where the picture will go completely black yet there will be sound still. It is not user friendly as setup goes and you are limited on customization features. This setup does not work well with home theater setups where a home theater receiver/amplifier may be used but is better suited for sound bar applications. You will experience difficulties if you have to use a Fire Stick or some other exterior source but it does work well with gaming systems.
Overall, this is a very solid television for their forst foray into the market, it offers flexibility, features and a very strong price in this market and proves that you don't have to have a big budget to get a great deal.
The Bad: I have had multiple issues where the picture will go completely black yet there will be sound still. It is not user friendly as setup goes and you are limited on customization features. This setup does not work well with home theater setups where a home theater receiver/amplifier may be used but is better suited for sound bar applications. You will experience difficulties if you have to use a Fire Stick or some other exterior source but it does work well with gaming systems.
Overall, this is a very solid television for their forst foray into the market, it offers flexibility, features and a very strong price in this market and proves that you don't have to have a big budget to get a great deal.
I would recommend this to a friend!
Written by a customer while visiting roku.com
Customer Rating
5
Great TV
on January 19, 2024
Posted by: Lyoneyes
from Florida
I am very pleased with my purchase. I bought this TV 2 months ago. It has a very clear picture and good sound quality. I am thrilled with it.
I would recommend this to a friend!
Written by a customer while visiting roku.com