I've been using this software for 25+ years. I noted that there were some needed improvements made in the 2025 software. So, thank you for that.
Response from HRBlockBy Lexis, Social Media Team, March 25, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
I noticed that the program only asks the questions that were previously affirmed in prior years. It missed asking about sales taxes on an automobile I bought last year.
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Lexis, Social Media Team, March 25, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Software is better each year. Still have issues with buying the state and federal return and then have to spend more to use it. The price has always been misleading.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Lexis, Social Media Team, March 25, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
I thought I supplied my review earlier. My rating has not changed. 5 stars. With help and assistance from my daughter, the taxes were filled out, HTB was satisfactory, I filed, Tax auditors accepted, and within a week I had my return. Best program, best response and I tell people how glad I am to choose this program.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 25, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
In my experience over the past 5+ years, this software is easy to use. Good explanations of different steps and terms for someone with basic knowledge of tax procedures. Our taxes are relatively straightforward and I trust H&R to give an accurate federal and state return. I start looking for the program to be on sale somewhere a few months early. No complaints to date.
Pros: Easy to prepare, Maximizes refund, Fast
Value
5
Response from HRBlockBy Max, Social Media Team, March 25, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!