Been using Block at Home for several years and this year was chosen "at random" for a fraud/security check. Coincidence that friends of mine who used 2 of my extra efile allowances were also chosen "at random" for additional security checks. What a joke!
I have used H&R Block for the past 5 or 6 years and never so much trouble with my taxes as I did this year. I was over charged for the software the price that was charged me was more than the package had written on it I was asked to pay for sending it on line rather than mailing it. My taxes were found not to have any errors by H&R Block but rejected 3 times by the IRS, I have still not filed my taxes and asked for an extension which I was charged for.
Cons: Hard to fix issues, Hard to prepare, Hard to import