I have used H&R Block Deluxe for at least 7 years and am generally happy with the ease of use. However, this year, when entering my income info, I mistyped the state deduction as $39000 vice $3900 on a total income of about $70,000. The program let me run through to the end, telling me I would receive about $43,000 in refunds and said I had no accuracy errors or audit issues. It took me a while to find my type but I would have thought that the program would be smart enough to note this extreme withholding and take me to that screen to double check my figures. It did not.
I had a few deductions and the software wasn’t letting me add them. I called and the person couldn’t help me, put me on hold and then the line disconnected after a few minutes on hold. I couldn’t put in my AGI, since it said it had autopopulated. I had to file by mail because there was no way to verify my agi.