Just about anyone with a computer should find this is a very easy and efficient way to do your taxes. The recent tax "simplification" added so many new schedules it would have taken days for me to figure out. The software guides you through each step and you don't need to know on which form the information gets entered. It is all automatic. Filing electronically and saving a copy is a breeze. Plus when it is time for next year's tax filing, this will pull a lot of the information from the prior return.
Your Server failure looks like problem on my end !
on February 2, 2019
Posted by: jackie11223344
from Sticks, PA
I have been using your tax software for many years...never a problem until this year. On 1/31 I started my Federal return...no problems. Went to download my PA state program... kept getting connection failure and all sorts of error messages telling me something was wrong with my internet connection, firewall or other security settings. I spent almost 2 hours chasing this problem... including 1.5 hours waiting on hold for your customer service people...I was ready to give up...then I thought I would try it one more time. Now the server was up and my state program downloaded in seconds and worked like a dream. It sure would have been nice to receive a message that said "Server is Down" instead of all the error messages making it look like the problem was on my end.
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming, Hard to fix issues, Hard to install
I had issues with the program, the inner page shrunk. I had a hard time reading and filling the return out. Nothing I did would make it go back to its original size. I've used H&R programs for years and never had this issue before.
I've had very good results from this product over the years bu t was disappointed I couldn't E-file my state return with the product because I had a Education Savings account 529 paper work that the software cannot file. Would have 5 stars otherwise.