Customer Reviews for H&R Block - Tax Software Deluxe+State 26 Download - Windows, Mac OS
Customer Rating
5
Easy and Accurate
on March 17, 2019
Posted by: Anonymous
from Summerfield, NC
I've used H&R Block tax software for several years, ever since I switched from TurboTax, which wouldn't work with the dial-up internet I was using at the time. I find it easy and accurate, and a better value than TurboTax. I went back to TurboTax about 4 years ago and regretted it. I've stayed with H&R block ever since and have had no problems.
I HAVE USED YOUR PROGRAM IN THE PAST. BUT WITH ALL THE CHANGES I NEEDED MORE SUPPORT. WHEN I CALLED, SEVERAL TIMES, I ONLY HAD THREE PEOPLE WHO COULD ANSWERT MY QUESTIONS. THE REST JUST GAVE ME BUSINESS ANSWERS WHIC DID NOT HELP. EVEN TALKED WITH A LOCAL OFFICE AND THEY WERE EVEN LESS HELP. THEY ONLY TRIED TO GET ME TO COME IN SO THEY COULD FILE FOR ME. ONLY CARED ABOUT ON HOW MANY RETURNS THEY DID THIS SEASON. AFTER THREE WEEKS OF PHONE CALLS I WAS ABLE TO FINISH THE RETURN. YOU NEED TO BETTER TRAIN CUSTOMER SERVICE AND ALL OTHER DEPARTMENTS TO BETTER HANDLE SUPPORT THAT WILL BE NEEDED. DON'T LEAVE US HANGING, DOESN'T MAKE YOU LOOK GOOD.
I tried to move the app to a different monitor and it disappeared as if it was on a ghost monitor. I couldn't get it back after disconnecting all external monitors, rebooting my computer or reinstalling the app. Finally, by snapping a different app to the right, Windows gave me an option to bring this app to that monitor. I lost over two hours trying to fix this.
Product was recommended to me by two fellow volunteer tax aides for AARP. Since I was familiar with TaxSlayer, I was prepared how this worked. If you have never used any software like this, it may not be as intuitive as TurboTax. I like the way I didn't have to enter all the 1099 data like we have to in TaxSlayer, though.
Only "problem" I had was my poor eyesight -- I'm 88 years old. Still managed. Liked the feature of your input of "Interests & Dividends" information. Nothing new in that regard for me.this year