Customer reviews from HRBlock
H&R Block - Tax Software Deluxe+State 26 Download - Windows, Mac OS
Average customer rating
4.4
(149,392 Reviews)
Rating breakdown 149,392 reviews
5 Stars
97,822
4 Stars
28,082
3 Stars
10,451
2 Stars
5,420
1 Star
7,617
85%of customers recommend this product.
(
52,730 out of
61,888)
Customer Reviews for H&R Block - Tax Software Deluxe+State 26 Download - Windows, Mac OS
Customer Rating
3
Fell Short
on April 19, 2019
Posted by: Bill9773
Was going to have me pay a penalty for overfunding my HSA when if fact this funding was within the allowable amount to contribute. Had to go in and change the figures myself as I knew this was not correct. Big error in program!
Pros: Easy to import documents
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
4
User friendly
on April 19, 2019
Posted by: dDub01
from Little Rock, Arkansas
I used the soft ware last year. It was user friendly, cost effective and one came in the mail this year.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
2
NOT USER FRIENDLY
on April 18, 2019
Posted by: ANNIE OAKLEY
from INDIANA
HAD TO CALL H&R BLOCK FOR CLARIFICATION...WAIT TIME WAS 60 MINUTES....I GOT DISCONNECTED AND HAD TO ANOTHER 60 MINUTES. STARTED OVER..HAD TO WAIT 60 MINUTES ONLY TO BE TRANSFERRED AND HAD TO WAIT ANOTHER 60 MINUTES ONLY TO BE TRANSFERRED....ANOTHER 60 MINUTES...ETC...I SPENT APPROXIMATELY 8 HOURS OVERALL ON HOLD...ONLY 1 PERSON OUT OF 5 WAS KNOWLEDGEABLE ENOUGH TO HELP ME.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Customer Rating
3
Good software, ID verification caused high anxiety
on April 18, 2019
Posted by: DavidOrDave
High anxiety!
I’ve been quite happy with the software, UNTIL this filing season. I ran into the dreaded identity identification issue that I’ve seen others talk about in user forums.
That is - shortly after e-filing I received an email saying “We could not e-file your return right now", and asking me to call 877-844-0529.
Tax time is already a time of high anxiety, and this nearly pushed me over the edge!
You’re wanting to verify my identity to avoid fraud. That's great, I understand and appreciate that. But to do so, you’re asking me via email to call that number and to provide highly sensitive information.
How do I know that number is really yours, and that the person who answers is really an H & R block employee!
I looked all over your website and the web, and could not verify to my satisfaction that it was a legitimate number really belonging to you - only vague indications that it might be real.
In the end, I decided from other indications in the email headers, etc., that the request seemed legitimate. I called the number and with great unease - submitted to your requests for personal information.
But think about it - this would be a perfect spoof for a spammer to run on tax day! Setting up a fake call center would be as easy as it is to spoof the sender on an email!
This is a serious flaw in your methodology that increased my anxiety and gave me great pause!
It seems to me, that in such situations, you should build identity checks into the software through the usage of highly secure public-key certificates. The technology exists.
This experience may be a show-stopper for me next year, and I’ll be looking for alternatives, and will certainly relay this information to my friends and family.
Cons: Time consuming
Value
4
Written by a customer while visiting HRBlock
Customer Rating
4
User Friendly
on April 18, 2019
Posted by: Iret
from Monroe, NY
It is user friendly and very easy to use once you started. I gave it a 4 star because I had a hard time downloading the software. It took me a couple of hours to figure out the download issue, maybe because I bought it from Amazon and not from H&R block. The cost is average when you buy from H&R but with excellent value from Amazon.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Customer Rating
3
Q&A missing
on April 17, 2019
Posted by: jar77
from Colorado
Several bugs especially with the State Return for Colorado
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
5
Great Assistance
on April 17, 2019
Posted by: Nana54
from Cedar Hill, TX
When I completed and submitted my return it was rejected by the IRS. Stress and concern set in pretty fast. H&R Block immediately sent me an email with clear, easy instructions for correcting the problem. Shortly afterwards, I got an email that the IRS accepted my return. Thanks, Block for your speedy, efficient assistance.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Screwy download. And did not get my state
on April 17, 2019
Posted by: Frustrated and not dumb
from Boise, idaho
I have used the tax cut program several years and have been pleased with it in the past. However, this year I had a great deal of trouble with downloading onto my Mac. I also did was unable to download the state program which was promised on my purchase a CD. It caused a fair amount of extra time and displeasure. I never did get to use the state portion - frustrated
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock