When I completed my taxes, put in my credit card information, the software said that I was complete and that you would file my return. Later I received an email from you stating that the IRS accepted my return. Unfortunately the IRS never charged my credit card nor do I have any indication from them that my taxes were received or accepted by the IRS.
The state did not work & Federal would not e-file.
on May 8, 2019
Posted by: nickname refused
from Maryland
I have a receipt for the Federal and State software and the state would not function. I check several times and it always tried to get me to purchase a state return. H&R Block does not make itself available to solve software problems. Did not e-file Federal Return on Send button. The return was late.
In New York State teacher's pensions are not counted toward income. See: New York State Department of Taxation Publication # 36:
"Qualified pension benefits or distributions received by officers and employees of the United States, New York State, and local governments within New York State, are exempt from New York State, New York City, and Yonkers income taxes. This subtraction modification is allowed regardless of the age of the taxpayer or of the form the payment(s) take."
Your program failed to account for the aforementioned, erroneously taxing my New York taxes much too high. Program is awful.
I completed my return in Feb. After not seeing the check clear I checked status to find out I evidently did not complete the eFile process as I thought