Customer reviews from HRBlock
H&R Block - Tax Software Deluxe+State 26 Download - Windows, Mac OS
Average customer rating
4.4
(149,392 Reviews)
Rating breakdown 149,392 reviews
5 Stars
97,822
4 Stars
28,082
3 Stars
10,451
2 Stars
5,420
1 Star
7,617
85%of customers recommend this product.
(
52,730 out of
61,888)
Customer Reviews for H&R Block - Tax Software Deluxe+State 26 Download - Windows, Mac OS
Posted by: Anonymous
from Franklin, TN
Verified Purchase:Yes
You need to inform which version includes itemized deductions especially with the impact of OBBB.
I would recommend this to a friend!
Value
2
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
girl that help resolve an issue i had was outstanding! 5 stars
Pros: Easy to prepare
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Alex1790
from Bryan TX
Verified Purchase:Yes
Good product, easy to use, it worked out good for me this year.
Pros: Easy to prepare, Fast
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: GoodDoc
from Los Angeles
Verified Purchase:Yes
Used it last year als and liked its ease of operations
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Central Kentucky
Verified Purchase:Yes
I but H&R Block Deluxe Tax Software every year! It makes creating and filing my income tax return so easy! It walks you through the process, asking very easily understood questions, and then does summary checks to let you know your chances of getting audited.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from wisconsin
Verified Purchase:Yes
I had an issue with one of the forms for my state return. I tried contacting your online help who were not helpful at all. Wasted well over an hour of my time.
Value
3
Response from HRBlockBy Sierra, Social Media Department, April 3, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: 2025 Sent Off
from Colorado
Verified Purchase:Yes
Have used H&R Block for Several years. Good Product
Pros: Easy to prepare, Easy to import documents
Value
4
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
OK, but shows evidence of inadequate testing
on April 2, 2026
Posted by: SecondTimeUser
I have two main complaints about this software:
1. If you were age 62 or older during the tax year, the "Accuracy Review" in the "Finish" step of the Federal filing process issues a "Data Verification" warning if you haven't reported any Social Security income. The software appears to allow you to delete the associated form if you attest that you received no Social Security income -- it provides a "Delete Form" button and confirmation dialog box -- but the warning persists even after the form has been deleted. Not everyone begins collecting Social Security retirement benefits at age 62. The software should stop issuing the warning after it's been acknowledged and addressed by the user.
2. The IRS issues Identity Protection Personal Identification Numbers (IP PINs) to taxpayers to make online filing more secure. If the e-filed return doesn't include the correct IRS-assigned IP PIN, it will be rejected. The H&R Block software is aware of IRS-assigned IP PINs. Under FEDERAL > MISC > Where Do You Want To Go? is a list of 14 items (each with an associated "Go To" link to its right):
Miscellaneous Home
Apply Refund to 2025 Tax
Injured Spouse Allocation
Amount You Are Paying
Installment Payment of Tax
Community Property Income
Third Party Designee
Request for Change in Language Preference
Alternative Media Preference
Driver's License or State-Issued ID
Claim of Refund Due a Deceased Taxpayer
Filing Extension
Amended Return (Form 1040-X)
Miscellaneous Home
Apply Refund to 2025 Tax
Injured Spouse Allocation
Amount You Are Paying
Installment Payment of Tax
Community Property Income
Third Party Designee
Request for Change in Language Preference
Alternative Media Preference
Driver's License or State-Issued ID
Claim of Refund Due a Deceased Taxpayer
Filing Extension
Amended Return (Form 1040-X)
Since 13 of the items are indented under "Miscellaneous Home", it's logical to assume that they're the 13 specific topics addressed by "Miscellaneous Home". If none of the listed topics applies, there's no apparent reason to click on any of the "Go To" links.
However, hidden under the "Go To" link next to "Miscellaneous Home" is a list labeled "Tell us if any of these special situations apply." followed by eight checkboxes. Some of the checkboxes address topics in the list shown above, but one is labeled "I received an Identity Protection PIN (IP PIN) from the IRS for someone on my return." Unless this checkbox is checked, the software doesn't prompt you to enter your IP PIN, and without the correct IP PIN, the submitted return will be rejected.
Every item in the tax return that could cause the return to be rejected should be included in the main workflow; no such item should be buried somewhere that the user would only encounter by drilling down in a topic as broad as "Miscellaneous Home".
My Opinion:
Both of the issues described above suggest that the H&R Block tax software wasn't adequately tested before being deployed. It makes me wonder what other issues haven't yet been discovered.
Both of the issues described above suggest that the H&R Block tax software wasn't adequately tested before being deployed. It makes me wonder what other issues haven't yet been discovered.
Response from HRBlockBy Eva, Social Media Department, April 4, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock