If you're unfamiliar with tax forms, you may find the questionnaire less than clear at times. Also, the limited number of states you can add in box 15 of the W-2 is unacceptable -- if you have more than four states you will be unable to e-file using this software (unlike other software).
This product is easy to use with reminders and accuracy checks along the way. Once all your documents are available you can be done in 30 minutes; filed federal and state and on their way. I would recommend this to anyone. I have used HRB for years now and never had issues.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast