An user needs to be somewhat knowing so they can ask the right questions. But everything you'll need is there. It also shows status of return as you go.
software sucks if return is rejected resending it generates another payment so far hasnt fixed itself maybe after the weekend but this is just unacceptable wont happen to me again
We have used H&R products for years! You are guided every step of the way. You can do your taxes yourself and if you need to ask questions or need help there are trained professionals waiting to assist you!
Easily downloaded, imports data from last years return, easy to understand question format, just answered the questions and input my numbers, I will use again next year.