Easy to use. No complicated tax codes to interpret. Interview questions are easy to answer to eliminate unnecessary tax forms. Filing is quick, easy, and painless.
Nothing is 100% perfect, so as this software. I have been using HR & Block (old TaxCut) since 1996! While it is a seasoned application that helps millions of people do their taxes with ease, there are some shortcomings listed below that hopefully HR & Block will implement in the near future. 1) The state program interview should be in more detail and more automated versus making you transfer your data into the forms manually. I do not fault HR & Block on this issue as there are so many states and too little time, but the current condition could be improved. 2) I have noticed in 2019 version that the Audit Risk listed four (4) items for my federal return but none of them applied to my tax case specifically. It appears this was a general random audit with some soft conditions in my return. This could be improved. 3) Another survey at the end of program after efiling and acceptance by IRS and your state asks if I felt HR & Block interview resembles Caring about my tax condition. Again this is far from specific. In future perhaps the software can be written with algorithm and/or AI to focus on this issue with more apparent proof. 4) Lastly, at the bottom of this survey the Pros and Cons are preselected and they are in contrast to each other!? Not ideal! They should be open to the reviewer!
Product gets the job done. Major exception is that it is missing form 352 for Arizona. Thus, requires manual entry and paper filing if you use the AZ tax credit for foster care organizations. The form and credit have existed now for four years and it’s still missing.