I have used this program for years and I like the easiness and how it guides you thoughout the whole process. The cost for the program is very minimal, well worth the price.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I'm usually a fan of H&R Blocks' software but this year, with all of the problems, I can't recommend it. I have been able to file my Federal forms but the State is still not able to be filled. I'm hoping it gets fixed next week. I was very concerned about any Federal delays due to the thieves who are more and more often filing before you and getting your return.