Customer Reviews for H&R Block - Tax Software Deluxe+State 26 Download - Windows, Mac OS
Customer Rating
3
Did the Job
on February 27, 2020
Posted by: Marvin51
from Swansea, IL
I thought the install was easy. Price not too bad. Basic tax stuff it seems to do marvelously on. Disappointed in the amount of "help" in reporting 1099-B info. Instead of guidance, it just says to ENTER the data which I'm unsure about what to enter.
I down loaded the app to my MAC , as previous year and I was surprised as the app was not as easy follow as previous years. It seem like the Tech is not realizing that not everyone is a tech wizard, we might be able to work using apps but if they are not user friendly it makes difficult for the older generation to follow. I was always happy with app before, this year I founded more confusing to follow. I tried checking for the status an seven though I got an E-mail that said that it was accepted I can not see it when I checked the actual return using the pad I get an error message, never had a problem the previous years.
H&R Block's software solution's (and online solution) software quality seems to be slipping over the years. Specifically, I experienced a "go to" link that wasn't connected to a target page, the final review surfaced "missing information" that wasn't requested during the initial inputting, navigation logic flaws, and areas where navigation was "circular" (that is, I would click on a link on a page to find more information or check previous input) and I would go to an earlier, irrelevant page, from which I had to renavigate to where I started. Sometimes I could get where I wanted to go, but not always. Having been in software for the majority of my work career, I believe that Block failed to adequately beta test their product before offering it to the public. Bottomline is that I most likely won't use their product next year.