I've been a life long TurboTax user, this year I could no longer justify the price increases they wanted to charge. I decided to try the H&R Block software after reading a couple of reviews, I should have switched years ago, the H&R Block software is so much easier to use.
Pros: Easy to prepare, Easy to import documents, Fast
An error in the software caused a delay in being able to file electronically. The problem was eventually resolved by Block, but I spent many hours trying to report the problem initially & later trying to find the status of problem resolution.
Until 5 years ago I used your competitors tax software, although they sent out fixes for bugs in their software it was problematic to use. What finally convinced me to try Block software was when the competition decided to charge extra for forms and schedules that were needed to prepare even simple returns, and had been included at no extra charge in prior year releases. Block is simple, straight forward, easy to use, and a good value for the price.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
For the most part, the software is easy to use. However, for whatever reason, I could not get the software to allow me to take advantage of the American Opportunity Tax Credit.