I have used this product for years and have found it well designed and easy to use. The only issue I have had is certain situations prevent e-filing and require print and mail. Otherwise, it is a great product.
The software is good and easy to use, but I found some of the tax situation support lacking. An example where I ran into issues was the interview for Other Income, specifically the 529 plan distribution section. I was left thoroughly confused by the lack of support in this section, something I never had an issue with when going through a competitor's interview questions in previous years.
Do you need proof as to how good this product is?! The proof is that even I was able to accurately file my own taxes, thanks to how easy and logical this software is to use!!
Pros: Easy to prepare, Easy to import documents, Fast