Customer reviews from HRBlock
H&R Block - Tax Software Deluxe+State 26 Download - Windows, Mac OS
Average customer rating
4.4
(149,389 Reviews)
Rating breakdown 149,389 reviews
5 Stars
97,821
4 Stars
28,082
3 Stars
10,451
2 Stars
5,420
1 Star
7,615
85%of customers recommend this product.
(
52,729 out of
61,887)
Customer Reviews for H&R Block - Tax Software Deluxe+State 26 Download - Windows, Mac OS
Posted by: Never again due to ai
from STL
Verified Purchase:Yes
Not happy that ai has now been incorporated into this software. AI is unreliable, and for tax decisions with actual legal consequences I will never trust it.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Vee2
from MI
Verified Purchase:Yes
I am regular buyer of this product and I should say it's user interface hasn't improved at all. Some of its instructions and descriptions of a particular step is not phrased well, there is no clear trail of which form.is being filled for a particular step in case I want to go check it and it's state filing portion seems more of an afterthought. On top of it all assistance is now done by an AI which fails to answer if my prompt is a little bit complicated. To get a human help costs extra money. This year I also kept getting a warning after entering my W-2 which didn't let me proceed to the next step. Unable to still figure out what was wrong with my W-2 (some warning about SSN not matching background form but as far as I can tell every detail was input correctly!).
Pros: Maximizes refund
Cons: Time consuming, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NJ
Verified Purchase:Yes
Software was adequate for basic return. Software could not handle minimum IRA distribution not taken and any related penalty. Had to manuall make correction and mail it in instead of online submission.
Pros: Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: CL73
Verified Purchase:Yes
Federal E-File Rejection - H&R Block Deluxe 2025 software would not let me file electronically due to the following explanation from Federal E-File rejection report.....Rejection Code: FD-32-F1099R-502-02, Payer's ID does not match IRS records.... I talked with IRS and was told everything looked correct with payer's ID and ID on my return but for unknown reasons on the return was rejected. I resubmitted twice with no acceptance. IRS seemed to believe this was an issue with the software.
Response from HRBlockBy Ashley, Social Media Department, April 14, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New Orleans, LA
Verified Purchase:Yes
I've been using HR Block for years and still love it.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Mike347
from NJ
Verified Purchase:Yes
I was unable to import tax info for my investments at Merrill Lynch. Also unable to import from OPM for my federal pension. I was unable to clear issues with my return even though I corrected the problems. Finally I was unable to e file and be accepted by the IRS without chatting to find a work around so the program would allow it to be accepted by the IRS.
Cons: Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from VA
Verified Purchase:Yes
We have been using this software for years and it’s been great. No issues so far. Thank You.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Value
4
Response from HRBlockBy Max, Social Media Team, April 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Northern Michigan
Verified Purchase:Yes
I have used this software for many years and have never been dissatisfied.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Max, Social Media Team, April 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock