Customer reviews from HRBlock
H&R Block - Tax Software Deluxe+State 26 Download - Windows, Mac OS
Average customer rating
4.4
(149,389 Reviews)
Rating breakdown 149,389 reviews
5 Stars
97,821
4 Stars
28,082
3 Stars
10,451
2 Stars
5,420
1 Star
7,615
85%of customers recommend this product.
(
52,729 out of
61,887)
Customer Reviews for H&R Block - Tax Software Deluxe+State 26 Download - Windows, Mac OS
Customer Rating
2
getting worse every year.
on April 12, 2026
Posted by: Anonymous
Clunky software, that misses lots especially when you go to import forms for stock sales. Asking the help system built in is absolutely useless, it only says it cant help. When entering energy credit items there is little to know help for looking up what I need to enter in for say a heat pump. I asked the help and its of no use there, not even a pointer in where to look. When I went to file there was a surprise stop where I couldn't file as I needed another doc attached for the heat pump? Why did the software not ask when we entered it prior and wait till I was in the very stages of filing for that and already paid my fee for state?
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Laura86
from Elkidge, MD
Verified Purchase:Yes
I have relatively simple taxes, so I find that doing my taxes myself saves me time and money. I had multiple W2s and overpaid into my 401k, and the sw correctly flagged it and gave me suggestions. I was able to file federal and state electronically and received my refunds quickly
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Enjaydee
Verified Purchase:Yes
very easy to understand however some minor deficiencies in NJ state instructions that explain how to locate and figure out federal obligations from mutual funds that are exempt from state tax.
Response from HRBlockBy Max, Social Media Team, April 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Bobaroo
from Chicago
Verified Purchase:Yes
I’ve used H&R Block tax software for years. I like the friendly interface. I do taxes for all my children so the free w-files are most welcome. Only thing is the cost of the state software if you need multiple states.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Gig49
from San Diego CA
Verified Purchase:Yes
Allowed me to complete my taxes quickly & accurately.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
2
Still confuses the heck out of me
on April 12, 2026
Posted by: Zipzappy
from Illinois
Why can't any of this be less complicated? What a pain in the behind.
Software is no easier to use this year than all the previous years.
Software is no easier to use this year than all the previous years.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
Value
2
Response from HRBlockBy Sydney, Social Media Department, April 13, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Customer Rating
4
Useful and filed my returns but needs improvement
on April 12, 2026
Posted by: c h u c k
from New Jersey
Have been filing with H&R Block several years now and this years seems the software is NOT as functionally useful as in previous years.
Examples: I will go to show form - whether the mini version or the whole form, if I click on any of the gray fields that the software filled in, I get as expected the OVERRIDE or cancel. I wanted to see where the software arrived at the particular number, you need to use override (okay I get it), but when looking for where the number comes from it tells me the 'entry is not carried here from another form' which makes no sense as it came from somewhere. Had this happen nearly a dozen times both federal and state. What I do like about this software is that it easily downloaded ALL my brokerage statement.
Examples: I will go to show form - whether the mini version or the whole form, if I click on any of the gray fields that the software filled in, I get as expected the OVERRIDE or cancel. I wanted to see where the software arrived at the particular number, you need to use override (okay I get it), but when looking for where the number comes from it tells me the 'entry is not carried here from another form' which makes no sense as it came from somewhere. Had this happen nearly a dozen times both federal and state. What I do like about this software is that it easily downloaded ALL my brokerage statement.
Pros: Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Lexis, Social Media Team, April 13, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
3
Charged me twice for filing State Return
on April 12, 2026
Posted by: CalJohn
from California
All went well until it came to filing the return. I put in my credit card info and tried to submit the return. It said I had to upload an update first. After uploading the update, I tried to submit again, and it has me re-enter the credit card info. I e-filed both Federal and State. When I saw my credit card transactions, I saw that I was charged twice.
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Corrina, Social Media Department, April 12, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock